Experienced and results-oriented professional with a background in managing retail operations, including budgeting, inventory control, visuals, scheduling, staff, and sales. Demonstrated success in enhancing operational efficiency, driving revenue growth, and optimizing customer satisfaction through strategic leadership and implementation of advanced systems. Proven ability to manage operations and teams, improve profitability through operational streamlining, and ensure adherence to high standards of service and procedures. Adept at fostering collaborative relationships, maximizing team performance, and achieving business objectives in dynamic retail operational settings.
Merchandise Planning & Inventory Management
Partner with the Merchandise Manager to evaluate inventory needs and sales trends, ensuring timely replenishment and appropriate inventory levels throughout the year.
Review inventory performance and recommend advancing or delaying orders based on business demands, and seasonal fluctuations.
Utilize Min/Max inventory parameters to ensure merchandise is consistently available on the sales floor.
Monitor inventory movement and collaborate with receiving and store teams to maintain accurate inventory levels and product availability.
Vendor Relations & Product Development
Support the introduction of new local and regional products by building relationships with community vendors and identifying unique merchandise opportunities.
Assist in vendor communication, product selection, and onboarding processes to expand assortment and enhance the guest experience.
Coordinate with vendors to support promotional opportunities and special events.
Event Planning & Community Engagement
Collaborate with the Merchandise Manager to plan and execute local vendor events, including author book signings, Jelly Cat event, and product showcases.
Coordinate logistics, social postings with marketing, vendor participation, event setup, and promotional efforts to drive store traffic and sales.
Foster community partnerships that strengthen the local merchandise offering and create memorable guest experiences.
Visual Merchandising & Store Presentation
Partner with Merchandise and Visual Merchandising teams to execute new floor plans, seasonal resets, and seasonal window displays.
Ensure product placement aligns with merchandising strategies, sales objectives, and visual standards.
Maintain an attractive, organized sales floor that enhances the customer shopping experience and supports revenue growth.
Leadership & Operations
Lead daily retail operations, ensuring a high standard of guest service and operational excellence.
Train and develop team members on merchandising standards, inventory processes, and upselling techniques.
Analyze sales performance and adjust visual merchandising strategies to maximize revenue opportunities.
Collaborate with cross-functional teams to improve operational efficiency and store performance.
KEY ACHIEVEMENTS
Successfully introduced and expanded locally sourced merchandise offerings that enhanced product uniqueness and guest engagement.
Maintained strong in-stock positions through effective Min/Max inventory management and proactive ordering practices.
Executed multiple floor plan updates and merchandising initiatives that improved product presentation and sales performance.
Organized and supported multiple local vendor and author events that increased guest traffic and strengthened community partnerships.
Delaware North Aspire Program