Vanessa Blokhuis
La Crosse,WI
Summary
Proactive Administrative Secretary with extensive experience in client relationship building, real estate assistance, and human resources support. Proven success in streamlining office processes, managing administrative staff, and ensuring smooth communication amongst other staff members and upper management. Bringing strong organizational skills, attention to detail, and a commitment to customer satisfaction.
Overview
18
18
years of professional experience
Work History
Owner
Sassy Scrubbers LLC
La Crosse, WI
09.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient cleaning services.
- One time cleans.
- Bi-Weekly cleans.
- Monthly cleans.
- Move in cleans.
- Move out cleans.
- New construction cleans.
Closing Processor
Town N' Country Title
La Crosse, WI
05.2019 - 09.2023
- Collaborated effectively with lenders and realtors to address any discrepancies before finalizing documents.
- Conducted thorough post-closing audits to identify areas for improvement and implement corrective measures as needed.
- Facilitated smooth communication between all stakeholders in the closing process through consistent follow-ups and regular progress updates.
- Organized and maintained electronic and physical file systems, ensuring easy access to critical information for all team members involved in the closing process.
Administrative Secretary
Bethany St. Joseph Care Center
La Crosse, WI
04.2017 - 03.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assist upper management with projects.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Enter PBJ hours into Government website.
- Assign lockers to new employees.
- Supply orders.
- Answer multi-line phone system.
Human Resources Assistant
Bethany St. Joseph Care Center
La Crosse, WI
06.2015 - 03.2017
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Create new employee welcome Bios.
- Coordinated dates for Safety Orientation.
- Set up interviews.
- Offer positions to applicants.
- New hire orientation
- Drug tested new employees
Real Estate Assistant
Century 21 Affilitated
Wauwatosa, WI
08.2014 - 05.2015
- Maintained efficient office operations by handling errands and administrative functions.
- Coordinated appointments for agents to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Entered new listings into the Multiple Listing Service.
- Answered clients questions and concerns.
Administrative Director
Century 21 Affilitated
Wauwatosa, WI
04.2006 - 08.2014
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Managed administrative staff members.
- Managed daily office operations.
- Oversaw office inventory.
- Trained employees in the South Eastern offices.
- Verified that information in the computer was up to date and accurate.
- Hiring.
- Termination process.
- Handled deposits.
- Answered multi-line phone system.
- Event coordination.
- Maintain and improve the offices administrative systems and routines.
Education
High School Diploma -
Waukesha South High School
Waukesha, WI05.2007
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Customer Service
- Staff Management
- Administrative Oversight
- Attention to Detail
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Scheduling
- Inventory Control
- Inventory Management
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Hiring and Onboarding
- Calendar Management
- Self-Directed
Timeline
Owner
Sassy Scrubbers LLC
09.2023 - Current
Closing Processor
Town N' Country Title
05.2019 - 09.2023
Administrative Secretary
Bethany St. Joseph Care Center
04.2017 - 03.2019
Human Resources Assistant
Bethany St. Joseph Care Center
06.2015 - 03.2017
Real Estate Assistant
Century 21 Affilitated
08.2014 - 05.2015
Administrative Director
Century 21 Affilitated
04.2006 - 08.2014
High School Diploma -
Waukesha South High School