VANESSA BOCANEGRA
Summary
Motivated Individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Jaspers BBQ
12.2022 - Current
- Serve lunch and dinner to 50-100 customers per shift
- Greet patrons and take food and beverage orders
- Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays
- Calculated bar tabs and collected and processed payments
- Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
Server/ Bartender
Sonora Cantina
07.2021 - 04.2023
- Served breakfast lunch and dinner to 50-100 customers per shift
- Greeted patrons and took food and beverage orders
- Mixed alcoholic and non-alcoholic drinks, including hotel specialty cocktails
- Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays
- Calculated bar tabs and collected and processed payments
Reservation Specialist
Big Bear Cool Cabins
07.2020 - 08.2021
- Provide basic and accurate information in-person and via phone/email
- Solid written and verbal communication skills
- Arrange and prepare check-in paperwork for the day
- Greet and welcome guests upon arrival
- Answer phone calls and answer any questions guests may have
Retail Cashier
Snow Summit Mountain Resort
11.2019 - 04.2020
- Greeted customers including answering phones
- Handled cash transactions between customer and retail store
- Processed credit and debit cards, helping customers use processing equipment
- Assisted in the opening and closing procedure of a retail store
Education
High School -
Big Bear High School
Big Bear Lake, CA01.2019
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
High-volume dining
Sales expertise
Point of sale operation
Customer Service
Problem-Solving
Teamwork and Collaboration
Certification
- BLS provider, American Heart Association
- First AID provider, American Heart Association
- Food handlers, StateFoodSafety.com
References
Available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/ Bartender
Jaspers BBQ
12.2022 - Current
Server/ Bartender
Sonora Cantina
07.2021 - 04.2023
Reservation Specialist
Big Bear Cool Cabins
07.2020 - 08.2021
Retail Cashier
Snow Summit Mountain Resort
11.2019 - 04.2020
High School -
Big Bear High School
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