Vanessa Bozaich
Decatur,GA
Summary
Results-oriented Manager with a proven track-record managing large-scale projects, improving operational efficiency, and client relationship management. Talented Manager with expert team leadership, planning, and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs.
Overview
12
12
years of professional experience
1
1
Language
1
1
Certificate
Work History
Manager, Project Management
OneTrust
12.2019 - Current
- Lead 6-8 project managers and senior project managers, overseeing a portfolio of over 50 concurrent projects totaling over $6M in services contract value. Oversee project statuses, budgets, and assist with change orders and escalations.
- Enforce project management best practices and methodologies, resulting in 10% increase in team project efficiency from December 2023 to June 2024
- Serve as Project Sponsor on large, complex projects, providing strategic oversight and leadership, and participating in Steering Committee meetings; deliver project status updates, proactively address key risks and issues, and ensure seamless collaboration with executive-level stakeholders, ultimately driving higher customer satisfaction, more efficient issue/risk mitigation, and project success.
- Final reviewer and approver of Statements of Work (SOWs); determined resource requirements, estimated project timelines and created project Gantts, generated initial budgets, and ensured alignment with project scope to guarantee project right-sizing and maximize profitability.
- Extensive team management experience including onboarding, coaching and mentorship, delivering regular performance reviews, and managing performance improvement plans.
- Established a “Red Account” process to proactively identify and manage at-risk projects, resulting in faster issue mitigation and overall reduction of escalations.
- Developed and implemented an enhanced process for managing and approving change orders which streamlined approvals and minimized project delays, reducing time from change order request to customer delivery by 30%.
- Supported implementation of Certinia (Financial Force) to increase accuracy in forecasting and enable better visibility into project budgets.
- Collaborate closely with cross-functional teams (Sales, Sales Services, Consulting, Customer Success, Product) to align objectives and drive project success.
- Serve as PMO DRI for the company’s largest product cloud, Privacy & Data Governance, ensuring strategic alignment and delivery excellence across all CX initiatives.
- Successfully executed multiple internal initiatives aimed at increasing operational efficiency including: Migration and enhancement of project delivery tools from Monday.com to Smartsheets and project-management specific training program to develop product SMEs.
- Scored 8.9/10 rating in ‘Management Support’ in two consecutive employee engagement surveys (2023-2024), .5-.7 points higher than company benchmark.
Senior Implementation Project Manager
OneTrust
06.2021 - 10.2021
- Effectively managed end-to-end lifecycle of 10+ concurrent projects valuing over $2M in services contract value.
- Successfully delivered large, complex projects with durations ranging from 6 months to 2 years and over 15 product offerings.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Consistently delivered projects on schedule, under budget, and received positive CSAT scores.
- Created customized project plans (experience in Smartsheets, Monday.com, and MPP), RAID logs, and provided weekly status updates reporting on timelines, budgets, and scope
- Managed large internal project teams with 6+ resources across functional and technical teams
- Stepped in to oversee several high-risk/escalated projects, successfully built customer rapport, reestablished trust, identified creative solutions to resolve blockers, bringing the projects from Red to Green status and within schedule.
Implementation Project Manager
OneTrust
12.2019 - 06.2021
- Owned all project activities from conception to go live for thirteen strategic customers valuing over $2M in revenue
- Effectively managed aggressive timelines during the Dec 2019-Jan 2020 CCPA rush, bringing six strategic customers live on nine modules in less than eight weeks while being self-taught on OneTrust products and offerings
- Completed a Leadership in Training Program October 2020.
Senior Implementation Project Lead
athenahealth
07.2018 - 11.2019
- Implemented 12+ concurrent projects valuing over $3M in annual recurring revenue
- Owned all project activities from inception to go live including scoping, timeline definition, meeting facilitation, risk assessment, and end user training
- Selected as interim team manager while manager was on two-month sabbatical; led team meetings, provided support with escalations, monitored forecast accuracy in Salesforce, and approved timesheets
- Absorbed multiple escalated projects and prevented attrition by rebuilding customer trust and redirecting projects
- Team mentor; shadowed new hire calls, held one-on-ones, and provided feedback/coaching to accelerate ramp up.
Implementation Project Lead
athenahealth
01.2017 - 07.2018
- Coordinated and executed 8+ concurrent projects from conception to go live
- Managed project timelines, ensured deliverables were on time, and provided weekly status reports with internal and external stakeholders
- Received ‘Extra Mile Award’ for exceptional customer service for at-risk client that resulted in $50K in additional revenue.
Sales Team Lead
Rubicon Global
03.2016 - 11.2016
- Founder in building SMB sales team; Managed team of eight Account Executives while continuously exceeding individual and team sales goals
- Top Sales performer for six consecutive months.
Sales Representative
The Sherwin-Williams Company
01.2015 - 03.2016
- Grew number of accounts by 25%, valuing over $2M in additional annual revenue.
- 2015 President’s Club recipient for exceeding revenue target by 33%.
Store Branch Manager & Assistant Branch Manager
The Sherwin-Williams Company
05.2012 - 01.2015
- Managed five employees and all store operations including: inventory management, expense management (reduced by 10%), sales, vendor procurement, recruiting, and customer experience (CSAT scores increased across all segments).
Education
Master of Business Administration (MBA) in Organizational Management -
Georgia State University
Bachelor of Business Administration (BBA) in Marketing and Spanish -
The University of Georgia
Skills
- Project Management - SaaS Implementations
- Salesforce
- Smartsheets, Mondaycom, MSPP
- Relationship Building
- Team Leadership
- Escalation Management
- Concurrent Projects
- Client Satisfaction
- Process Improvements
- Cross-functional Collaboration
- Coaching & Training
- Timeline & Budget Management
Timeline
Senior Implementation Project Manager
OneTrust
06.2021 - 10.2021
Manager, Project Management
OneTrust
12.2019 - Current
Implementation Project Manager
OneTrust
12.2019 - 06.2021
Senior Implementation Project Lead
athenahealth
07.2018 - 11.2019
Implementation Project Lead
athenahealth
01.2017 - 07.2018
Sales Team Lead
Rubicon Global
03.2016 - 11.2016
Sales Representative
The Sherwin-Williams Company
01.2015 - 03.2016
Store Branch Manager & Assistant Branch Manager
The Sherwin-Williams Company
05.2012 - 01.2015
Master of Business Administration (MBA) in Organizational Management -
Georgia State University
Bachelor of Business Administration (BBA) in Marketing and Spanish -
The University of Georgia
Certification
- Certified Information Privacy Manager (CIPM), International Association of Privacy Professionals - August 2020-Present
- Certified Information Privacy Professional/Europe (CIPP/E), [Company Name] - December 2019-Present
Languages
Spanish
Limited Working
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