Vanessa Britton
Marcellus,MI
Summary
Adaptable Physical Therapy Tech/Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Physical Therapy Technician
Three Rivers Health
Three Rivers, MI
08.2014 - 08.2021
- Helped with basic clinical needs and responded to patient requests.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Obtained and processed payments from clients for products and services.
- Helped with front desk. Answering/directing phone calls, taking patient's insurance information, scheduling patients, answering any questions/concerns patients had, scanning documents, faxing.
- Followed up with patients about needs and appointments.
- Displayed professional standards at reception desk to impress visitors.
Massage Therapist
Three Rivers Health
Three Rivers, MI
06.2013 - 06.2014
- Performed quality, therapeutic bodywork to meet clients' needs.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Server
Applebee's
Three Rivers, MI
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
Education
Associate in General Education -
Glen Oaks Community College
Centreville, MISkills
- Office assistance
- Insurance processing
- Appointment Scheduling
- Supply Restocking
- Patient Communication
Timeline
Physical Therapy Technician
Three Rivers Health
08.2014 - 08.2021
Massage Therapist
Three Rivers Health
06.2013 - 06.2014
Server
Applebee's
Associate in General Education -
Glen Oaks Community College
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