Vanessa Brown
Little Rock,AR
Summary
Have provided services in the healthcare sector, providing patients with comfortable living, administrated therapy to keep patients fit.
Have provided services in the transportation sector, providing freight coordination, shipping documentation, completing sale agreements, data entry for drive wellness while on the road.
Overview
8
8
years of professional experience
Work History
Logistics Manager
Vantage Logistics
Little Rock, AR
03.2024 - Current
- Created and enforced policies and procedures for entire logistics team.
- Maintained high standards of internal and external customer service.
- Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
- Worked collaboratively with customers and staff at various levels.
Home Health CNA
Cavakier HealthcareServices
Engkand, AR
12.2016 - Current
- Instructed families on proper care techniques for their loved ones at home.
- Organized medical supplies in order to ensure they are available when needed.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
Customer Service Representative
Teletech at Home
Little Rock, AR
02.2021 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Sales Agent
DV8 Logistics
Mabelvale, AR
02.2021 - 01.2022
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed orders through company system and coordinated product deliveries.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Negotiated contracts with customers to secure sales deals.
Customer Service Representative
Relate Care
Little Rock, AR
06.2017 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
England High School
England, AR05-2005
Some College (No Degree) - Medical Assistant
Eastern College of Health Vocations
Little Rock, ARSkills
- Carrier Negotiations
- Route Optimization
- Customs Compliance
- Purchasing management
Timeline
Logistics Manager
Vantage Logistics
03.2024 - Current
Customer Service Representative
Teletech at Home
02.2021 - 10.2024
Sales Agent
DV8 Logistics
02.2021 - 01.2022
Customer Service Representative
Relate Care
06.2017 - 11.2020
Home Health CNA
Cavakier HealthcareServices
12.2016 - Current
High School Diploma -
England High School
Some College (No Degree) - Medical Assistant
Eastern College of Health Vocations
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