Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Brown

Little Rock,AR

Summary

Have provided services in the healthcare sector, providing patients with comfortable living, administrated therapy to keep patients fit.

Have provided services in the transportation sector, providing freight coordination, shipping documentation, completing sale agreements, data entry for drive wellness while on the road.

Overview

8
8
years of professional experience

Work History

Logistics Manager

Vantage Logistics
Little Rock, AR
03.2024 - Current
  • Created and enforced policies and procedures for entire logistics team.
  • Maintained high standards of internal and external customer service.
  • Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
  • Worked collaboratively with customers and staff at various levels.

Home Health CNA

Cavakier HealthcareServices
Engkand, AR
12.2016 - Current
  • Instructed families on proper care techniques for their loved ones at home.
  • Organized medical supplies in order to ensure they are available when needed.
  • Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.

Customer Service Representative

Teletech at Home
Little Rock, AR
02.2021 - 10.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Sales Agent

DV8 Logistics
Mabelvale, AR
02.2021 - 01.2022
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed orders through company system and coordinated product deliveries.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Negotiated contracts with customers to secure sales deals.

Customer Service Representative

Relate Care
Little Rock, AR
06.2017 - 11.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

England High School
England, AR
05-2005

Some College (No Degree) - Medical Assistant

Eastern College of Health Vocations
Little Rock, AR

Skills

  • Carrier Negotiations
  • Route Optimization
  • Customs Compliance
  • Purchasing management

Timeline

Logistics Manager

Vantage Logistics
03.2024 - Current

Customer Service Representative

Teletech at Home
02.2021 - 10.2024

Sales Agent

DV8 Logistics
02.2021 - 01.2022

Customer Service Representative

Relate Care
06.2017 - 11.2020

Home Health CNA

Cavakier HealthcareServices
12.2016 - Current

High School Diploma -

England High School

Some College (No Degree) - Medical Assistant

Eastern College of Health Vocations
Vanessa Brown