Vanessa Brown
Auburn,AL
Summary
Dynamic Senior Talent Development & Admissions Specialist with a proven track record at Apex Social, adept in pipeline management and enhancing au pair experiences. Excelled in regulatory compliance, achieving high sales goals, and fostering global awareness. Skilled in CRM software and conflict resolution, consistently ensuring recruitment efficiency and positive outcomes.
Overview
9
9
years of professional experience
Work History
Senior Talent Development & Admission Specialist
Apex Social Group
05.2024 - Current
- Develop and implement targeted recruitment strategies to attract top-tier professional au pairs from Europe for placements in the USA and Australia.
- Conducting appointment scheduling, and handling both inbound and outbound sales calls.
- Perform data entry and manage social media marketing initiatives.
- Manage and streamline the recruitment process to ensure efficiency, achieve monthly sales goals, and address escalated issues effectively.
- Conduct administrative tasks and offer comprehensive support to au pairs, enhancing their experience and success.
- Processed applications, including verification of documents and academic credentials.
- Utilized CRM software to track and report on prospective student engagement and admissions funnel metrics.
Talent Development & Admission Specialist
Apex Social Group
02.2022 - 04.2024
- Company Overview: Developmental Live-In Child Care.
- Recruited and managed skilled, professional au pairs for placement in the USA and Australia.
- Streamlined the recruitment process to meet weekly and monthly sales targets, and resolved complex issues.
- Provided continuous support to au pairs, ensuring a positive and successful experience.
- Managed appointment scheduling and conducted inbound and outbound sales calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Researched and analyzed customer feedback to identify areas of improvement.
- Maintained accurate records of customer interactions and feedback.
- Coordinated with other departments to ensure efficient workflow processes.
Private Nanny & Household Manager
Fort Lauderdale, USA
04.2021 - 02.2022
- Fostered a nurturing environment for children, managing their schedules and promoting their overall development
- Coordinated daily routines, meal preparation, and school logistics, ensuring smooth family operations
- Maintained a structured, supportive atmosphere to enhance children's learning and well-being
Professional Au Pair
Au Pair in America
Jupiter, USA
10.2018 - 04.2021
- Supported host families by ensuring the safety and well-being of children, and managing daily routines and academic support
- Gained deep understanding of the Au Pair exchange programs and regulatory requirements
- Developed personal skills such as self-confidence, independence, and global awareness through diverse experiences
Senior Team Manager
Volkssolidarität Landesverband Sachsen e.V
Raschau-Markersbach, Germany
10.2015 - 09.2018
- Led a team of 6 staff members in a daycare setting, implementing policies to improve safety and compliance
- Organized training sessions to enhance staff skills and improve childcare practices
- Achieved high staff retention rates through fostering a positive work environment and providing professional growth opportunities
Education
Bachelor of Arts (BA) - Social Work, Early Childhood Education
Berufsakademie Sachsen / Staatliche Studienakademie Plauen / University of Cooperative Education
01.2018
Associate of Arts (AA) - Social Work
Berufliches Schulzentrum Schneeberg/Schwarzenberg
07.2015
Skills
- Pipeline Management
- Admissions guidelines
- Regulatory Compliance and Process Mapping
- Data entry
- CRM software experience
- Social media proficiency
- Sales and Goal Achievement
- Conflict Resolution and Issue Management
Languages
- English, Bilingual Proficiency
- German, Native
References
References available upon request.
Timeline
Senior Talent Development & Admission Specialist
Apex Social Group
05.2024 - Current
Talent Development & Admission Specialist
Apex Social Group
02.2022 - 04.2024
Private Nanny & Household Manager
04.2021 - 02.2022
Professional Au Pair
Au Pair in America
10.2018 - 04.2021
Senior Team Manager
Volkssolidarität Landesverband Sachsen e.V
10.2015 - 09.2018
Bachelor of Arts (BA) - Social Work, Early Childhood Education
Berufsakademie Sachsen / Staatliche Studienakademie Plauen / University of Cooperative Education
Associate of Arts (AA) - Social Work
Berufliches Schulzentrum Schneeberg/Schwarzenberg
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