Vanessa Buth
Tacoma,WA
Summary
Assisted customers with inquiries regarding Washington state gambling regulations. Provided exceptional customer service to enhance client satisfaction. Supported team efforts to maintain high service standards.
Overview
6
6
years of professional experience
Work History
Casino Table Game Shift Manager
Great American Casino/Macao
08.2019 - 09.2022
- Organized and controlled Number blackjack and poker tournaments every Timeframe.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Interpreted and enforced rules for gameplay and betting limits.
Casino Shift Manager
Great American Insurance Company
04.2018 - 12.2018
- Interpreted and enforced rules for gameplay and betting limits.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Coordinated staff schedules, rotations and breaks.
Casino Shift Manager
Chips And Palace Casino
08.2016 - 03.2018
- Monitored gaming operations continuously to check on dealers and players.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interviewed, hired and trained new gambling floor workers.
- Coordinated staff schedules, rotations and breaks.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Education
High School Diploma -
Oakland Alternative High School
Tacoma, WA09.2012
Skills
Implemented active listening techniques to improve interpersonal understanding
Skills
- Team Meetings
- Communications Strategies
- Cash Control
- Customer Experience
- Safety Regulations
- Credit Card Transaction Processing
- Efficient Service
Timeline
Casino Table Game Shift Manager
Great American Casino/Macao
08.2019 - 09.2022
Casino Shift Manager
Great American Insurance Company
04.2018 - 12.2018
Casino Shift Manager
Chips And Palace Casino
08.2016 - 03.2018
High School Diploma -
Oakland Alternative High School