Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Vanessa Buth

Tacoma,WA

Summary

Assisted customers with inquiries regarding Washington state gambling regulations. Provided exceptional customer service to enhance client satisfaction. Supported team efforts to maintain high service standards.

Overview

6
6
years of professional experience

Work History

Casino Table Game Shift Manager

Great American Casino/Macao
Lakewood , WA
08.2019 - 09.2022
  • Organized and controlled Number blackjack and poker tournaments every Timeframe.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Monitored gaming operations continuously to check on dealers and players.
  • Coordinated staff schedules, rotations and breaks.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Interpreted and enforced rules for gameplay and betting limits.

Casino Shift Manager

Great American Insurance Company
Tukwila, WA
04.2018 - 12.2018
  • Interpreted and enforced rules for gameplay and betting limits.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Coordinated staff schedules, rotations and breaks.

Casino Shift Manager

Chips And Palace Casino
Tacoma , WA
08.2016 - 03.2018
  • Monitored gaming operations continuously to check on dealers and players.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interviewed, hired and trained new gambling floor workers.
  • Coordinated staff schedules, rotations and breaks.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.

Education

High School Diploma -

Oakland Alternative High School
Tacoma, WA
09.2012

Skills

Implemented active listening techniques to improve interpersonal understanding

Developed and maintained effective relationships within teams to promote a cohesive work environment

Monitored customer feedback and addressed concerns to ensure optimal satisfaction levels

Analyzed workflows and identified opportunities for continuous improvement to optimize performance and productivity

Achieved seamless money transfer experiences for clients through effective process management Enhanced transaction accuracy by implementing best practices in record-keeping Improved customer satisfaction ratings by addressing inquiries promptly and effectively

Achieved timely project completions through effective coordination of team schedules Enhanced productivity by implementing streamlined task prioritization methods Drove successful outcomes by fostering a culture of accountability in time management

Analyzed customer feedback to develop programs that strengthen loyalty and satisfaction

Analyzed existing workflows and devised comprehensive improvement strategies to address identified challenges

Achieved project milestones by implementing strategic task delegation across teams Enhanced productivity through effective management of team roles and responsibilities Drove successful project delivery by aligning team efforts with organizational goals

Developed and strengthened professional relationships to facilitate effective networking and partnership opportunities

Conducted regular reviews of procedures to guarantee compliance and mitigate risks

Employed critical thinking techniques to assess situations, identify challenges, and propose strategic recommendations

Analyzed card distributions and calculated probabilities to inform decision-making in gaming scenarios

Oversaw and verified monetary transactions, maintaining compliance with financial regulations

Evaluated and refined monitoring procedures to identify areas for improvement and optimize performance

Analyzed performance metrics and trends to support strategic decision-making and optimize processes

Analyzed and refined workflow processes, ensuring alignment with organizational goals

Reviewed and updated security standards to ensure compliance with industry regulations and best practices

Skills

  • Team Meetings
  • Communications Strategies
  • Cash Control
  • Customer Experience
  • Safety Regulations
  • Credit Card Transaction Processing
  • Efficient Service

Timeline

Casino Table Game Shift Manager

Great American Casino/Macao
08.2019 - 09.2022

Casino Shift Manager

Great American Insurance Company
04.2018 - 12.2018

Casino Shift Manager

Chips And Palace Casino
08.2016 - 03.2018

High School Diploma -

Oakland Alternative High School
Vanessa Buth