VANESSA CANAVERAL MUNOZ
NFI Industries
Richmond Hill,USA
2
Languages
20
years of professional experience
Detail-oriented and bilingual administrative professional with a Bachelor's degree in Business Administration and experience in logistics coordination, customer service, administrative support, accounting, and records management. Proven ability to coordinate daily operations, maintain accurate records, resolve complex issues, and provide exceptional customer service in fast-paced environments. Skilled in document processing, data management, transportation coordination, and cross-functional communication. Recognized for professionalism, integrity, attention to detail, and the ability to manage multiple priorities while ensuring accuracy and compliance.
Work History
Logistics Coordinator
2 Months- Coordinate daily outbound shipments and transportation activities for major retail accounts.
- Schedule appointments and monitor routing, purchase orders, and shipping deadlines.
- Prepare Bills of Lading, shipping documentation, reports, and transportation records.
- Resolve routing issues, shipment discrepancies, inventory exceptions, and customer concerns.
- Communicate with customers, carriers, warehouse operations, and management to ensure on-time delivery.
- Maintain accurate shipment data using Manhattan WMS, Walmart Transportation Portal, NOVA, IBM Cognos, Power BI, and Microsoft Excel.
Customer Service Representative
10 Months- Managed customer accounts by providing order, inventory, and shipment support.
- Processed inbound and outbound orders while maintaining accurate records.
- Researched discrepancies and coordinated timely resolutions with internal departments.
- Prepared shipping documentation and monitored customer orders through completion.
- Delivered professional customer service through email and telephone communication.
Educational Assistant (SPED)
1 Year 9 Months- Assisted teachers with classroom instruction and administrative support.
- Maintained confidential student records and educational documentation.
- Prepared instructional materials and organized classroom resources.
- Collaborated with teachers and staff to support student success.
Quality Control Inspector / Covers Operator
5 Years 4 Months- Performed quality inspections of materials and finished products.
- Documented inspection results and maintained quality records.
- Ensured compliance with company quality and safety standards.
Tax Preparer
5 Months- Prepared federal and state income tax returns.
- Reviewed financial documents for completeness and accuracy.
- Maintained confidential client information.
Accounting Analyst
1 Year 7 Months- Processed invoices and reconciled accounting records.
- Maintained financial documentation and assisted with reporting.
Budget Assistant
1 Year 11 Months- Assisted with budgeting, purchase orders, and invoice processing.
- Maintained organized financial records.
Customer Service Assistant
1 Year 11 Months- Assisted customers with product information and order processing.
- Resolved customer concerns while maintaining excellent service standards.
Education
Bachelor of Business Administration - Accounting
- Magna Cum Laude
- GPA: 3.81
Skills
Administrative Support
Customer Service
Logistics Coordination
Records Management
Data Entry
Document Processing
Microsoft Office Suite
Microsoft Excel
Manhattan WMS
Power BI
IBM Cognos
Scheduling & Appointment Coordination
LANGUAGES
English – Professional Working Proficiency
Spanish – Native/Bilingual
Timeline
Logistics Coordinator
NFI Industries
06.2026 - CurrentRead More
Customer Service Representative
NFI Industries
08.2025 - 06.2026Read More
Educational Assistant (SPED)
Clarksville-Montgomery County School System
08.2023 - 05.2025Read More
Quality Control Inspector / Covers Operator
Jostens
04.2018 - 08.2023Read More
Tax Preparer
H&R Block
11.2017 - 04.2018Read More
Accounting Analyst
Calsa de Colombia
05.2010 - 12.2011Read More
Budget Assistant
Porvenir S.A.
06.2008 - 05.2010Read More
Customer Service Assistant
Makro Supermayorista
06.2006 - 05.2008Read More
National University College
Bachelor of Business Administration from Accounting
Read More