VANESSA CARTER
New York,NY
Summary
Dedicated and detail-oriented professional with extensive experience in porter, cleaning, and janitorial roles, complemented by strong customer service skills. Proven ability to maintain high standards of cleanliness and ensure client satisfaction. Committed porter offering demonstrated success in maintaining a clean and tidy appearance in high-traffic business locations. Eager to bring value to the team through in-depth knowledge of maintenance tasks and safety protocols.
Overview
7
7
years of professional experience
Work History
Porter
Phipps Houses
Queens, NY
04.2021 - 12.2024
- Performed general maintenance duties of sweeping, mopping, garbage disposal, sanitizing frequently touched surfaces, and window cleaning.
- Documented all needed repairs and reported issues to the direct supervisor.
- Assisted residents with moving and transporting their belongings safely and efficiently.
- Utilized cleaning equipment and supplies to maintain a sanitary environment in all common areas.
- Conducted routine inspections of facilities to identify maintenance needs and report them promptly.
- Responded quickly to emergency situations, ensuring safety protocols were followed.
- Collaborated with the maintenance team to resolve issues and improve overall facility conditions.
- Provided support during events and community gatherings by setting up and breaking down equipment.
- Maintained accurate inventory of cleaning supplies and reported shortages to supervisors.
- Engaged with residents to address their concerns and ensure a pleasant living environment.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Greeted customers and provided assistance with their needs.
- Responded to any complaints and maintenance inquiries from the building's residents.
- clean apartments for move in/out
Janitorial Cleaner, Temporary
Perfect Building Maintenance
New York, NY
09.2020 - 12.2020
- Performed general cleaning duties utilizing cleaning products, and other tools ensuring quality standards were met.
- Applied attention to detail in all janitorial tasks.
- Provided a safe and clean environment in commercial buildings for clients and visitors.
Sales Associate
Rite Aid Pharmacy
New York, NY
04.2019 - 01.2020
- Opened cash register, processed coupons and rewards to benefit customers.
- Maintained a clean department by organizing shelves, dusting, and cleaning surfaces.
- Completed weekly price changes and assisted in inventory control.
- Unloaded merchandise from delivery trucks and sorted to their appropriate departments or sections.
Cleaner
Horizon Empire Cleaning Service
New York, NY
06.2018 - 03.2019
- Maintained clean and well-stocked bathrooms.
- Scrubbed and sanitized all areas of the facilities.
- Abided by safety protocols when handling hazardous cleaning materials and power tools.
- Kept the Janitor's cabinet clean and stocked.
- Operated a buffing machine to keep floors clean and well-maintained.
- Collected trash throughout the facility and properly disposed of it to remove debris and hazards.
Education
OMH Peer Counseling Training Program Certificate -
Dept of Mental Health & Hygiene
Queens Village, NY01.2019
Customer Service Training Certificate Program
Workforce1
Harlem, NY 01-2017
High School Diploma -
Adults Education
West 35th Manhattan,NY Skills
- Strong Interpersonal Skills
- Detail Oriented
- Sales & Customer Service
- Team Building/Player
- Problem-Solving
- Task Management
- Time management
- Effective communication
- Interpersonal skills
- Problem-solving
- Heavy lifting
- Strong work ethic
- Conflict resolution
- Initiative and Self-motivation
- Facility cleaning
- Janitorial duties
- Floor maintenance
- Critical thinking
Timeline
Porter
Phipps Houses
04.2021 - 12.2024
Janitorial Cleaner, Temporary
Perfect Building Maintenance
09.2020 - 12.2020
Sales Associate
Rite Aid Pharmacy
04.2019 - 01.2020
Cleaner
Horizon Empire Cleaning Service
06.2018 - 03.2019
OMH Peer Counseling Training Program Certificate -
Dept of Mental Health & Hygiene
Customer Service Training Certificate Program
Workforce1
High School Diploma -
Adults Education