Vanessa Castillo
Kerrville,TX
Summary
Friendly, outgoing Admissions Assistant with many years experience in the nursing home industry. Created welcoming atmosphere when speaking with potential clients. Understands importance of service and promotes excellence by completing error-free and fast work. Always ready to help others, resolve problems and improve processes. Hardworking and focused with excellent communication skills.
Overview
8
8
years of professional experience
Work History
Admissions Assistant
River Hills Health And Rehabilitation
10.2022 - Current
- Optimized internal tracking systems for streamlined reporting on key performance metrics related to admissions activities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to those inquiring about nursing home benefits.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Office Assistant
South Texas Cardiovascular Consultants
06.2018 - 10.2022
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Assisted physicians with any paperwork, supplies, and tools to help when seeing patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Restorative Aide/Transportation Manager
River Hills Health And Rehabilitation
01.2016 - 06.2018
- Enhanced patient recovery by providing comprehensive restorative care and assistance with daily activities.
- Supported physical therapy sessions for improved mobility and strength in patients.
- Assisted patients with range-of-motion exercises, promoting flexibility and preventing muscle atrophy.
- Monitored patient progress and reported changes to supervising therapists, maintaining effective communication among team members.
- Provided emotional support to patients throughout their rehabilitation process, fostering a nurturing environment conducive to healing.
- Facilitated group activities designed to enhance socialization skills among rehabilitating individuals, contributing to overall well-being improvements.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Transported patients to and from appointments for scheduled medical visits.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
Patient Care Nurse Assistant
State Hospital
11.2015 - 10.2016
- Improved patient satisfaction by providing compassionate and attentive care to patients of various ages and medical conditions.
- Reduced patient falls by regularly monitoring their safety and implementing fall prevention strategies as directed by the nursing staff.
- Enhanced patient comfort with personalized attention, addressing individual needs, and promptly responding to call lights.
- Supported the nursing staff during critical situations by remaining calm under pressure while performing necessary tasks quickly and efficiently.
- Administered personal hygiene assistance such as bathing or dressing to promote the well-being of patients throughout their hospital stay.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
No Degree - Criminal Justice
Odessa College
Odessa, TXHigh School Diploma -
Rocksprings High School
Rocksprings, TX05.1997
Skills
- Multitasking and Time Management
- Business Administration
- Recordkeeping
- Clear Communication
- High Volume Phone Inquiries
- Spreadsheet tracking
- Customer and client relations
- Calm and Professional Under Pressure
- Team Leadership
- Administrative Procedures
- Excel spreadsheets
- Passionate and Caring
Additional Information
References:
- Megan Kester-NP
(830-377-3149)
- Cynthia Smith-RN
(830-446-0051)
- Caitlin Sanchez-Business Office
(830-370-1359)
- Bailie Hillman-Administrator
(432-557-8627)
- Ricky Raber-Administrator
(210-505-6805)
- Linda Atkins-Social Worker
(830-998-1212)
- Cori Keller-Social Worker, LBSW
(830-928-9393)
- Keith Thomas-PTA
(830-370-8571)
- Missy Vasquez-HR
(830-377-1032)
Languages
Spanish
Full Professional
Timeline
Admissions Assistant
River Hills Health And Rehabilitation
10.2022 - Current
Medical Office Assistant
South Texas Cardiovascular Consultants
06.2018 - 10.2022
Restorative Aide/Transportation Manager
River Hills Health And Rehabilitation
01.2016 - 06.2018
Patient Care Nurse Assistant
State Hospital
11.2015 - 10.2016
No Degree - Criminal Justice
Odessa College
High School Diploma -
Rocksprings High School
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