Vanessa Castro
San Jose
Summary
Dedicated and hardworking bilingual professional with proven experience in delivering exceptional customer service in fast-paced environments. Fluent in spanish, with strong communication and problem-solving skills that enhance customer satisfaction and team performance. Recognized for reliability, adaptability, and a positive attitude, consistently going above and beyond to meet customer needs and exceed expectations.
Overview
10
10
years of professional experience
Work History
Supervisor
Alliance Ground International
San Jose, CA
08.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Cedar Fair Entertainment
Santa Clara, CA
06.2015 - 04.2018
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
Education
High School Diploma -
Calaveras Hills High School
Milpitas, CA01-2017
Skills
- Bilingual ( Spanish )
- Training and mentoring
- Goal oriented
- Staff management
- Customer service ( 5 years )
- Prioritization and time management
Timeline
Supervisor
Alliance Ground International
08.2018 - Current
Supervisor
Cedar Fair Entertainment
06.2015 - 04.2018
High School Diploma -
Calaveras Hills High School