Vanessa Castro
San Jose
Summary
Dedicated and hardworking bilingual professional with proven experience in delivering exceptional customer service in fast-paced environments. Fluent in spanish, with strong communication and problem-solving skills that enhance customer satisfaction and team performance. Recognized for reliability, adaptability, and a positive attitude, consistently going above and beyond to meet customer needs and exceed expectations.
Overview
10
10
years of professional experience
Work History
Supervisor
Alliance Ground International
08.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Cedar Fair Entertainment
06.2015 - 04.2018
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
Education
High School Diploma -
Calaveras Hills High School
Milpitas, CA01-2017
Skills
- Bilingual ( Spanish )
- Training and mentoring
- Goal oriented
- Staff management
- Customer service ( 5 years )
- Prioritization and time management
Timeline
Supervisor
Alliance Ground International
08.2018 - Current
Supervisor
Cedar Fair Entertainment
06.2015 - 04.2018
High School Diploma -
Calaveras Hills High School
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