Vanessa Castro-Abreu
Jersey City,NJ
Summary
Accomplished administrative and front desk professional with over 5 years of experience across medical and property management settings; managed patient communication, appointment scheduling, and insurance verification to support smooth operations and exceptional service in fast-paced environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
Property Manager- Certified Field Trainer
NSABrands
Jacksonville, FL
02.2022 - 01.2026
- Managed over 800 units, delivering excellent customer service and handling cash and collections efficiently
- Coordinated scheduling and supported staff training, enhancing operational efficiency and onboarding
- Handled inbound and outbound calls to improve collections and maintain property standards
- Oversaw inventory management and auction sales, contributing to revenue growth
- Assisted with administrative tasks including tenant relations and documentation management
Property Manager
Storage Asset Management
Saint Marys, GA
06.2021 - 04.2023
- Oversaw a 500-unit property, ensuring efficient cash handling, tenant relations, and customer service to maximize occupancy
- Managed daily administrative tasks including rent collections and maintaining accurate tenant records
- Handled inbound and outbound calls, increasing collections and resolving tenant inquiries promptly
- Scheduled staff and managed auction sales, improving operational workflow and revenue
- Investigated complaints and resolved issues to maintain tenant satisfaction and compliance
Medical Receptionist
Sarasota Orthopedics Associates
Sarasota, FL
04.2015 - 07.2020
- Greeted patients warmly and managed front desk operations, ensuring smooth check-in and check-out processes
- Verified insurance information accurately, reducing billing errors and streamlining patient intake
- Handled high volume of inbound and outbound calls with excellent phone etiquette, ensuring timely communication
- Maintained accurate patient records and supported medical scheduling and appointment confirmations
- Assisted with new hire training, improving onboarding efficiency for new staff
- Performed typing and filing duties to maintain organized and compliant patient documentation
- Provided exceptional customer support, enhancing patient satisfaction and confidentiality adherence
Education
High school diploma or GED - undefined
Skills
Provided medical administrative support
Answered customer support questions with clear, professional communication
Used interpersonal communication skills to coordinate with patients , customers and staff
Maintained strong attention to detail in records, forms, and scheduling
Managed telephone systems to route calls and support office response
Completed accurate data entry to keep patient and office information current
Prepared documents in Microsoft Word for correspondence and records
Coordinated appointments, reminders, and calendar updates
Handled phone communication to support patient access and office flow
Managed and maintained several storage facilities
Served as certified field trainer
Property Management For Self Storage
Personal Information
- Title: Management- Receptionist-Customer Support
- Work Permit: Authorized to work in the US for any employer
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Property Manager- Certified Field Trainer
NSABrands
02.2022 - 01.2026
Property Manager
Storage Asset Management
06.2021 - 04.2023
Medical Receptionist
Sarasota Orthopedics Associates
04.2015 - 07.2020