VANESSA CAVALIER
San Antonio
Summary
Leveraged bilingual proficiency in Spanish to streamline communication processes and improve employee and client satisfaction.
Overview
26
26
years of professional experience
Work History
Administrator
Kemper Insurance
09.2025 - Current
- Onboard new field employees and ensure timely completion of required verifications (employment, education, references, drug screens, background checks)
- Track employee progress and organize immunization, documentation, and security clearance requirements
- Review applications, forms, and contracts for accuracy and completeness
- Communicate with leadership, account specialists, and employees to expedite the hiring process
Home Equity Loan Underwriter
USAA
03.2013 - 12.2015
- Developed customized financing structures tailored to meet clients' specific needs, while mitigating risks for the lender.
- Assisted in developing new products or services targeting specific market segments or industries, based on extensive research and analysis.
- Participated in regular meetings with clients to discuss their financial performance, business updates, and future borrowing needs.
- Ensured all loans met federal regulations such as the Truth in Lending Act and Equal Credit Opportunity Act.
- Researched financial background of potential borrowers to assess credit worthiness.
- Approved or denied loan applications and explained reasoning behind decisions.
- Stayed abreast of lending regulations, industry trends and market rates.
- Set up debt payment plans based on client credit, income and assets.
- Verified employment history, bank statements, tax documents and other financial records for completeness and accuracy.
- Collaborated with loan officers on complex loan scenarios.
- Analyzed borrower's income, assets and liabilities to determine eligibility for loan approval.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Reviewed loan applications to ensure accuracy and compliance with company standards, policies and procedures.
- Evaluated and approved loan applications based on established criteria.
Consumer Lender Underwriter
USAA
02.2006 - 03.2014
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Collaborated with company teams to expedite loan approval processes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Evaluated and approved loan applications based on established criteria.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Participated in training sessions designed to increase understanding of new products or services offered by the bank.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Maintained current knowledge of banking regulations related to consumer lending practices.
- Advised customers on the various types of loans available and their benefits.
Customer Service Representative
USAA
03.2004 - 06.2006
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Insurance Agent
Reliable Life Insurance
06.2000 - 08.2004
Education
Northwest Vista
San Antonio, TexasSkills
- Commissioned Notary
- Research and analysis
- Communication
- Customer service
- Attention to detail
- Decision-making
- Written communication
- Multitasking Abilities
- Bilingual in Spanish
- Compliance tracking
- Document verification
- Risk assessment
- Financial analysis
Languages
Spanish
Professional
References
References available upon request.
Notary
As a certified notary public, you demonstrate your ability to handle legal responsibilities with integrity and precision—a quality highly regarded across various industries.
Timeline
Administrator
Kemper Insurance
09.2025 - Current
Home Equity Loan Underwriter
USAA
03.2013 - 12.2015
Consumer Lender Underwriter
USAA
02.2006 - 03.2014
Customer Service Representative
USAA
03.2004 - 06.2006
Insurance Agent
Reliable Life Insurance
06.2000 - 08.2004
Northwest Vista