Vanessa Cerda
Wylie
Summary
Dynamic leader with a proven track record at Frisco Electric Inc., enhancing operational efficiency by 80% and fostering team collaboration. Expert in strategic planning and process improvement, I drive growth and profitability while excelling in leadership and communication. Achieved a 15% increase in customer satisfaction, demonstrating a commitment to excellence and innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Frisco Electric Inc.
Frisco
04.2017 - Current
- Streamlined operational processes by transitioning from paper invoicing to software, reducing costs by 40% and improving invoice processing efficiency by 80%
- Managed a team of 7 service technicians, fostering a collaborative and high-performing work environment
- Developed operational strategies to support organizational goals and objectives
- Monitored key performance indicators to ensure operational excellence and accountability
- Led initiatives to enhance customer satisfaction, contributing to a 15% increase in positive feedback and driving 700 five-star reviews over seven years
Account Executive
Agency Partner Interactive (Formerly Accunity)
Richardson
01.2012 - 04.2017
- Identified and pursued new business opportunities to expand the client base
- Prepared and delivered persuasive sales presentations to prospective clients
- Provided clients with product knowledge and support, ensuring successful implementation and satisfaction
- Negotiated contract terms and conditions with clients, achieving favorable outcomes for the company
Business & Development Manager
Spirelogix Inc.
Los Angeles
09.2004 - 07.2016
- Developed and implemented strategic business initiatives to drive growth and profitability by specializing in innovative software solutions across multiple industries
- Trained sales teams on effective strategies and product knowledge
- Participated in strategic planning to align business goals with company objectives
- Proactively identified and capitalized on new business opportunities, driving nationwide market expansion
Education
BACHELOR'S OF APPLIED ARTS AND SCIENCES - ORGANIZATIONAL SUPERVISION SPECIALIZATION
University of North Texas
Denton, TX05.2025
Skills
- LEADERSHIP
- STRATEGIC PLANNING
- TEAM BUILDING
- COMMUNICATION
- TIME MANAGEMENT
- PROCESS IMPROVEMENT
- BUDGET MANAGEMENT
Certification
- CBRE Project Management Certification
- QuickBooks Online Certification
- Licensed Electrician | State of Texas
References
Available upon request.
Languages
- English (Fluent)
- Spanish (Fluent)
Timeline
Operations Manager
Frisco Electric Inc.
04.2017 - Current
Account Executive
Agency Partner Interactive (Formerly Accunity)
01.2012 - 04.2017
Business & Development Manager
Spirelogix Inc.
09.2004 - 07.2016
BACHELOR'S OF APPLIED ARTS AND SCIENCES - ORGANIZATIONAL SUPERVISION SPECIALIZATION
University of North Texas
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