Vanessa CHavez
Chelsea ,MA
Summary
Dynamic Patient Service Representative with a proven track record at Atrius Health, excelling in customer service and HIPAA compliance. Skilled in electronic health records and insurance verification, I enhance patient satisfaction through effective communication and problem-solving. Committed to fostering a welcoming environment while streamlining administrative processes for optimal care delivery.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Atrius Health
Watertown, MA
08.2024 - Current
- Assisted patients with scheduling appointments and managing inquiries efficiently.
- Provided exceptional customer service to enhance patient satisfaction and resolve concerns.
- Managed patient records using electronic health record systems for accurate documentation.
- Collaborated with healthcare staff to ensure seamless communication and coordination of care.
- Educated patients on services offered, fostering understanding of available treatment options.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Patient Care Coordinator
East Boston Neighborhood Health Center
Boston, MA
05.2021 - 08.2024
- Coordinated patient appointments and managed scheduling for optimal resource allocation.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Communicated effectively with patients to address inquiries and provide care information.
- Collaborated with healthcare providers to streamline patient intake processes and improve service delivery.
- Educated patients on treatment plans and follow-up procedures to enhance compliance.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Nursing Assistant
Genesis HealthCare
Wakefield, MA
09.2019 - 05.2021
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation for accurate health records.
- Monitored vital signs and reported changes in patient conditions to senior nurses promptly.
- Collaborated with healthcare teams to develop individualized care plans tailored to patient needs.
- Streamlined administrative tasks, improving efficiency in patient intake and discharge processes.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
East Boston High School
East Boston , MA 06-2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Payment collection
- Medical terminology
- Eligibility determination
- Patient greeting
- Medical insurance
- Office administration
- Document filing
- Reception management
- Directing callers
- Medicaid
- Spanish fluency
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Data protection
- Patient follow-up
- Patient feedback collection
- Recording histories
- Insurance billing
- Problem-solving
- Multitasking and organization
- Patient registration
- Registration and admissions
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Atrius Health
08.2024 - Current
Patient Care Coordinator
East Boston Neighborhood Health Center
05.2021 - 08.2024
Nursing Assistant
Genesis HealthCare
09.2019 - 05.2021
High School Diploma -
East Boston High School