Vanessa Citizen
Menifee,CA
Summary
A sharp and professional individual with a proven track record of success in a competitive, innovative, and creative environment. Demonstrates consistent ability to exceed goals, grow and maintain strong client base. Skilled in leveraging data to uncover valuable insights that drive growth.
Overview
11
11
years of professional experience
Work History
Account Representative (L5)
Amazon
10.2022 - Current
- Consistently exceeding annual goal, through strategic prospecting of high-value emerging brands and on-boarding them on to the Amazon.com selling platform. Developed four Tier 1 Sellers/accounts over the past year, while diligently managing a growing pipeline.
- Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings.
- Prioritizes and completes additional projects while maintaining current book of business such as mentorship, competitive analysis, and sales analysis.
- Understand and utilize Salesforce.com CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly quota goals.
Senior Account Manager
Verizon
01.2022 - Current
- Educating and exciting customers while creating innovative business solutions
- Understanding and selling cutting edge integrated software solutions including; Cloud, Security, and Google platforms
- Generating revenue and meeting sales targets
- Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and leading generation campaigns
- Managing sales tracking and making appointments for the team. Completed my final year at 137% to quota.
- Work side by side with Solutions Architects to customize appropriate solutions for unique client needs.
Business Account Manager
Verizon
09.2020 - 01.2022
- Hunting for new business and partnering with the sales team to close the sale
- Finding ways to expand business with existing customers
- Designing programs about our products that will "wow" our customers
- Resolving customer problems and recommending solutions
- Managing sales tracking and making appointments for the team.
Lead Solutions Specialist
Verizon
04.2014 - 04.2020
- Consistently delivered a stellar customer experience when offering solutions to both business and consumer clientele
- Drove high tier results and continually exceeded my individual quota attainment
- Ran numerous workshops for customers needing an introduction to their devices and educated them on accessories and other complimentary solutions
- Responsible for managing breaks/lunches for sales reps.
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ05.2013
Skills
- Document Management
- Department collaboration
- CRM proficiency
- Account Management
- Goal-Oriented
- Sales proficiency
- Business Development
- Prospecting skills
- Business Acumen
- Consultative Sales
- Customer Engagement
Timeline
Account Representative (L5)
Amazon
10.2022 - Current
Senior Account Manager
Verizon
01.2022 - Current
Business Account Manager
Verizon
09.2020 - 01.2022
Lead Solutions Specialist
Verizon
04.2014 - 04.2020
Bachelor of Arts - Business Management
Arizona State University
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