Vanessa Clarke
The Bronx,USA
Summary
Dedicated and versatile professional with a strong background in customer service, office administration, and patient account management. Proven ability to handle diverse tasks efficiently, engage with customers, and contribute positively to team environments. Experienced in working within healthcare settings, retail environments, and transportation services, ensuring smooth operations and delivering high-quality service. Listed on the state civil service office assistant list.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
Elite Investigations
10.2025 - Current
- Delivered goods and services to customers punctually, ensuring excellent condition upon arrival
- Maintained vehicle cleanliness and performed routine checks on gas and oil levels
- Used GPS for route optimization and timely deliveries
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols, identifying and reporting potential security risks.
Patient Account Specialist
SUNY College of Optometry
11.2023 - 06.2025
- Managed patient accounts, processed card and cash payments, and handled copays and co-insurance
- Provided customer service through phone and in-person interactions, ensuring patient satisfaction
- Checked patients in and managed appointment scheduling
- Processed insurance claims using advanced healthcare billing software.
- Managed patient account inquiries, resolving billing issues efficiently.
- Maintained accurate records of customer payments.
Sales associate
Evelyn Hill Inc (Statue of Liberty)
05.2023 - 05.2024
- Provided exceptional customer service, managed cashier duties, and maintained store visual appeal
- Organized shelves, engaged customers, and promoted merchandise effectively
- Assisted customers in locating products and managed stock rotations
City Park Worker
NYC Parks Department
05.2017 - 12.2022
- Assisted with grounds maintenance, including mowing, trimming, and debris removal
- Managed waste disposal and maintained cleanliness in parks and public areas
- Removed debris and waste from outdoor areas.
- Reduced vandalism incidents through diligent monitoring of public spaces within the parks.
Education
High School Equivalency -
New York State Department of Education
Manhattan, NY06.2000
Skills
- Customer Service
- Payment Processing
- Office Administration
- Patient Account Management
- Cash Handling & Management
- Stock Organization & Inventory Control
- Time Management
- Route Optimization (GPS Navigation)
- Security protocols
- Patrolling
- Incident reporting
Certification
- Driver’s License
- F-02 Fire Guard Certificate
- NYS Security license (Guard Card)
- 8-Hour Pre-Assignment Training Certificate
- 16-Hour On The Job Training Certificate
- American Heart Association BLS CPR & AED Provider
Timeline
Security Guard
Elite Investigations
10.2025 - Current
Patient Account Specialist
SUNY College of Optometry
11.2023 - 06.2025
Sales associate
Evelyn Hill Inc (Statue of Liberty)
05.2023 - 05.2024
City Park Worker
NYC Parks Department
05.2017 - 12.2022
High School Equivalency -
New York State Department of Education