Vanessa Coleman

• Handled cash register operations and customer transactions to process payments.
• Train, coach, and mentor new sales associates for maximum performance.
• Answer customer questions about products and services, helped locate merchandise, and promoted key items.
• Process and stock merchandise in accordance with store standards.

• Operated postal machines, including postage meters and mail-processing machines.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Upsold postal services like insurance and tracking.
• Sorted mail for carriers to deliver to their perspective routes.
• Supplied mail to post office boxes for customer pick up.
• Provided information to customers for better delivery of personal packaging.
• Processed passports to Passport Agency.

Processed claims for lost items in mail processing.

Sorted mail to carriers for delivery.

Phone correspondence with claims office and customer.

Assisted customers with mailing of letters and packages.