Vanessa Cruz
Chicago,Illinois
Summary
Forthcoming Operations Coordinator systematic about enhancing project production and saving costs. Strong networking and computational skills with expertise in Powerpoint, Access, Word, and Excel. Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Talented at improving operational efficiency through researched strategies and processes.
Overview
9
9
years of professional experience
Work History
OPERATIONS COORDINATOR
Northwestern Medicine, Supportive Oncology
Chicago, IL
12.2019 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reconciled monthly operating budgets and shared information with senior management team.
- Scheduled meetings for senior management team and booked conference rooms.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Manage office's front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
- Gain a comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
- Participates in recruitment efforts and retention strategies necessary to provide an adequate flow of volunteer candidates.
SCHEDULER
PRE-SERVICE, Northwestern Fertility And Reproductive Medicine
Chicago, IL
09.2017 - 12.2019
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective patients
- Addressed patient inquiries and updated database information.
- Handled complaints and questions, and re-directed calls to other team members.
PATIENT LIAISON
Northwestern Medicine
Chicago, IL
05.2016 - 09.2017
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Worked effectively with staff from all departments to coordinate resolutions.
PATIENT CARE LIAISON
Northwestern Medicine - Dermatology
Chicago, IL
07.2013 - 05.2016
- Coordinated and processed personnel files and medical records.
- Logged and filed classified documents
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated communication between patients and various departments and staff.
Education
MBA -
DeVry University
06.2023
Bachelor of Science - Business Administration And Management
DeVry University
06.2021
Skills
- Budgeting
- Strong leadership
- Customer Relations
- Relationship building
- Coaching and Mentoring
- Recruitment
- Employee scheduling
- Staff training/development
- Event planning and Execution
Timeline
OPERATIONS COORDINATOR
Northwestern Medicine, Supportive Oncology
12.2019 - Current
SCHEDULER
PRE-SERVICE, Northwestern Fertility And Reproductive Medicine
09.2017 - 12.2019
PATIENT LIAISON
Northwestern Medicine
05.2016 - 09.2017
PATIENT CARE LIAISON
Northwestern Medicine - Dermatology
07.2013 - 05.2016
MBA -
DeVry University
Bachelor of Science - Business Administration And Management
DeVry University
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