Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Vanessa Cruz

Chicago,IL

Summary

Results-driven Practice Manager with over 5 years of healthcare experience, specializing in operational improvements and patient experience enhancement. Adept at leading cross-functional teams to deliver exceptional healthcare services, improve patient care, and implement data-driven solutions. Proven track record of leveraging technology, such as EPIC and ECW, to enhance workflows, reduce costs, and increase patient satisfaction. Skilled in client relationship management, strategic planning, and implementing process improvements that align with healthcare regulations and industry best practices.

Overview

11
11
years of professional experience

Work History

Practice Manager

Chicago ENT, Sleep Center
Chicago, IL
05.2024 - 12.2024
  • Led day-to-day operations, focusing on both clinical and administrative functions, to ensure superior patient care and operational efficiency
  • Utilized data-driven insights to improve sleep study utilization, increasing patient throughput by 50% and significantly boosting revenue
  • Worked closely with physicians and administrative staff to streamline patient intake processes, reducing wait times by 20% and improving patient satisfaction scores
  • Developed and implemented new billing practices, reducing outstanding balances by 15%, ensuring financial accuracy and better cost management
  • Enhanced patient relations by providing proactive support to resolve issues quickly, improving patient retention and satisfaction
  • Led marketing campaigns that increased patient inquiries by 25%, driving awareness and engagement with services

Practice Manager

Rush University Medical
Chicago, IL
12.2022 - 02.2024
  • Managed operations for a multi-departmental healthcare practice, improving overall team performance and client satisfaction
  • Collaborated with senior management to analyze patient feedback and data analytics to identify areas for improvement and develop targeted solutions
  • Implemented process improvements that led to a 5% reduction in outstanding balances and a 15% decrease in patient complaints
  • Facilitated regular client and stakeholder meetings, sharing performance data and implementing changes based on feedback
  • Ensured compliance with healthcare regulations, improving operational transparency and the patient experience

Operations Coordinator - Oncology

Northwestern Medicine
Chicago, IL
12.2019 - 12.2022
  • Managed clinical operations for oncology departments, improving operational efficiency by 15% through effective coordination and data analysis
  • Collaborated with cross-functional teams to ensure smooth patient care and streamlined workflows, enhancing patient experience and staff performance
  • Led inventory and cost-control improvements, reducing stock-outs by 15% while maintaining compliance with healthcare regulations
  • Fostered relationships with patients and families, providing emotional support and addressing service delivery concerns

Patient Care Liaison – Executive Health

Northwestern Medicine
Chicago, IL
05.2016 - 09.2017
  • Delivered concierge-level service to executive health patients, ensuring seamless coordination of care and timely interventions to enhance patient experience
  • Leveraged communication and data management tools to ensure client satisfaction, improving client retention
  • Supported executive patients through a proactive follow-up strategy, resulting in better care outcomes and patient loyalty

Patient Care Liaison – Dermatology

Northwestern Medicine
Chicago, IL
07.2013 - 05.2016
  • Optimized patient flow, reducing scheduling conflicts and wait times by 15%, leading to improved patient satisfaction
  • Acted as the primary point of contact for patients, ensuring a smooth experience from consultation to follow-up
  • Leveraged data to monitor patient outcomes and ensure timely delivery of care

Education

Master of Business Administration (MBA) -

DeVry University
Downers Grove, IL
10.2023

Bachelor of Science - Business Administration and Management

DeVry University
Downers Grove, IL
06.2021

Skills

  • Client Relationship Management
  • Healthcare Operations & Patient Experience
  • Data Analytics & Process Improvement
  • Cross-Functional Collaboration & Team Leadership
  • Strategic Planning & Execution
  • Healthcare Compliance & Regulation (HIPAA)
  • Patient-Centered Service Delivery
  • Performance Metrics & KPI Management
  • Budgeting & Financial Oversight
  • Marketing & Outreach Strategies

Additional Information

Expertise in managing client relationships, utilizing data to inform decisions, and leading process improvements that directly impact patient experience and satisfaction., Demonstrated success in cross-functional collaboration, aligning teams with strategic initiatives to meet client and organizational goals., Professional proficiency

Timeline

Practice Manager

Chicago ENT, Sleep Center
05.2024 - 12.2024

Practice Manager

Rush University Medical
12.2022 - 02.2024

Operations Coordinator - Oncology

Northwestern Medicine
12.2019 - 12.2022

Patient Care Liaison – Executive Health

Northwestern Medicine
05.2016 - 09.2017

Patient Care Liaison – Dermatology

Northwestern Medicine
07.2013 - 05.2016

Master of Business Administration (MBA) -

DeVry University

Bachelor of Science - Business Administration and Management

DeVry University
Vanessa Cruz