Vanessa Curiel-Tadeo
North Las Vegas,NV
Summary
Customer Support Specialist with over 6 years of experience in banking and retail environments, adept at delivering exceptional service and support. Proven ability to handle complex customer inquiries, process transactions accurately, and resolve issues effectively. Skilled in using CRM systems and maintaining high standards of professionalism. Seeking to leverage my experience in customer support to contribute to benefit the company.
Overview
7
7
years of professional experience
Work History
Collateral Release Specialist
Umpqua Bank
Spokane, WA
03.2019 - 05.2024
- Processed consumer loan payoffs and payoff quotes, ensuring accurate and timely release of documents.
- Conducted collateral research and provided assistance in resolving discrepancies, improving loan management efficiency.
- Captured and analyzed metrics to support workflow coordination and enhance team performance.
- Maintained accurate credit reporting and balanced GL accounts, ensuring financial accuracy.
- Documented and resolved issues promptly, contributing to overall process improvement.
Customer Loan Support Representative
Umpqua Bank
Spokane, WA
08.2018 - 03.2019
- Managed customer loan support tasks, including processing payments and payoff requests.
- Assisted customers, third parties, and associates with loan-related inquiries and requests, ensuring high-quality support.
- Utilized CRM systems to track and manage customer interactions, resolving issues efficiently.
Universal Account Expert
Umpqua Bank
Spokane, WA
08.2017 - 08.2018
- Provided comprehensive customer service, including account verification, record maintenance, and online banking assistance.
- Processed transactions, sold bank products/services, and performed soft call transfers in a high-volume setting.
- Maintained a high level of professionalism and customer satisfaction in a fast-paced environment.
Education
Bachelor of Arts - Management Information Systems
Eastern Washington University
Cheney, WA12-2023
Associate of Arts -
Wenatchee Valley College
Wenatchee, WA06-2014
Skills
- Customer Support: Handling inquiries, resolving complaints, processing transactions
- Communication: Clear and empathetic communication, active listening
- CRM Systems: Experience with FIS, BlackNight, and other relevant software
- Problem-Solving: Effective issue resolution, conflict management
- Technical Skills: Database management, information security, retail payment systems
- Analytical Skills: Data analysis, research, and investigation
- Efficiency: Quickness and efficiency in high-volume settings
Bilingual: Fluent in English and Spanish
Timeline
Collateral Release Specialist
Umpqua Bank
03.2019 - 05.2024
Customer Loan Support Representative
Umpqua Bank
08.2018 - 03.2019
Universal Account Expert
Umpqua Bank
08.2017 - 08.2018
Bachelor of Arts - Management Information Systems
Eastern Washington University
Associate of Arts -
Wenatchee Valley College
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