Vanessa Day
Newport News,VA
Summary
- Authorized to work in the US for any employer Completed 4 years in the United States Army as an Ammunition Stock Control Specialist. Prior to joining the Army, I worked in customer service; as well as working with children with cerebral palsy
- Experienced with computer software for inventory control, MS Word, MS Excel, Ms Power point, andemail
- Works well in a multi-cultural and fast paced work environment
- Ability to work as a member of a team or independently. Met all stated deadlines.
- Ability to research, analyze and apply creative resolution to any obstacle in any stressful anddemanding environment
- Easy to work with, polite
Overview
21
21
years of professional experience
Work History
P&D Coordinator
FedEx Ground
Hampton, VA
10.2022 - Current
- Job includes but not limited to performing the clerical and administrative functions for any or all hub and station operational areas, including line haul, quality assurance and customer service
- Fixes all damaged and incorrectly addressed packages in a timely manner to optimize delivery time
- Serves as a customer’s first line of contact for multiple issues
- Also including coordinate and control Pick-Up and Delivery Operations within the service area of the station to achieve service objectives.
07.2008 - Current
- Record keeping and stock functions for ammunition assets
- Performed functions using the standard army ammunition systems modernized
- Accessed data browsers
- Issue receipt, re-warehousing, shipment and transfer of ammunition
- Create radio frequency identification systems tags
- Create applicable reports
- Upload and download automate data processing equipment
- Performed battle drills and practical exercises
- Learner presentations, classroom exercise, laboratory and lecture, which included
- Ammunition fundaments; publications and identification; windows operating systems with proprietarysoftware; inventory; records, reports; data; transactions; directives; demolition material; fires in ammunition support activity; warrior task; weapons malfunctions; night vision sights; aiming lights, vehicle preparations; movements; first aid; combat reactions; weapons training, nuclear hazards; chemical hazards; and voice communications
- Able to demonstrate skills to perform as a military soldier in a combat environment includingtactical navigation, landmine defense, military communications and weapons skills
- Practical exercises, discussion, and lecture
- Topics include basic tactical training; drill ceremonies, first aid; guard duty; nuclear, biological and chemical defense, physical and mental health, rifle bayonet training, situation training, tactics and us weapons training.
Customer Service Representative
Verizon Communications
Newport News, VA
11.2016 - 06.2022
- Educating customer on Verizon Products
- Assisting with minor billing concerns/issues
- Assisting with minor tech support issues
- Selling Verizon products to include adding on services for existing customer and also assisting with helping customer start new accounts.
CNA - Certified Nursing Assistant
Riverside Rehabilitation Center
Hampton, VA
06.2016 - 11.2016
- Providing nursing care
- Providing post-acute care
- Providing Rehabilitation Services
- Providing Memory Services
- Providing Palliative and respite care
- APAC Customer Service
Blvd
Newport News, VA
04.2012 - 12.2015
- Provide Customer for both Domestic and International Customer (including: tracking packages, entering lost package investigations, assistance with creating shipping labels manually, and on all UPS shipping systems, and scheduling pick ups)
- Temp Coached
- Also providing customer service through UPS's Live Chat service.
Maid/Housekeeping Cleaner
Pure Cleaning Services Inc
North Little Rock, AR
07.2011 - 12.2011
- Cleaning of commercial and personal properties, and dealing directly with the customer to take care of their wants and needs.
Cashier/Customer Service
Family Dollar
North Little Rock, AR
11.2010 - 07.2011
- Provide Customer Service
- Maintain and restock inventory
- Daily Clean-up and sanitation
- Operate Computerized cash register
- Served in the United States Army AD
Joint
Base Balad
10.2009 - 08.2010
- The following skills I have acquired from
Joint Base Lewis McChord
01.2009 - 10.2009
Red Stone Arsenal Huntsville Alabama
10.2008 - 12.2008
South
Fort Jackson, Carolina
07.2008 - 10.2008
Pilot Travel Center
Jacksonville, Florida
07.2007 - 08.2007
- Provide customer service
- Cleaning and sanitation
- Operate computerized cash register
- Maintain and restock inventory
Customer Service Representative Gate Petroleum
Food Post
Jacksonville, FL
10.2006 - 04.2007
- Provide customer service
- Maintain and restock inventory
- Operate computerized cash register
- Cleaning and sanitation
Physical Therapist Assistant
Cerebral Palsy Ability Center
Chantilly, VA
05.2004 - 08.2004
- Applied Conductive Education
- Which is an integrated program of developmental learning (include: physical, social, emotion and academics) for children with motor disorders caused my damage to the central nervous system.
Education
Some college
Skills
- Live Chat
- Operating Systems
- Technical Support
- Troubleshooting
- Microsoft Windows
- Computer Networking
- Microsoft Windows Server
- Microsoft Powerpoint
- Microsoft SharePoint
- Databases
- Help Desk
- Office Management
- Administrative Experience
- Laboratory Experience
- Remote Access Software
- Customer service
- Military
- Dealership experience
- Assessments
- Technical support:
- Customer situations — Proficient
- June 2022
- Responding to technical support situations with sensitivity Full results: Proficient
- Data entry: Attention to detail — Proficient
- August 2022
- Maintaining data integrity by detecting errors Full results: Proficient
- Technical support — Proficient
- Performing software, hardware, and network operations Full results: Proficient
- Cleaner fit — Proficient
- Measures the traits that are important for successful cleaners Full results: Proficient
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Attention to detail — Proficient
- September 2022
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Administrative assistant/receptionist — Proficient August 2022
- Using basic scheduling and organizational skills in an office setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field
Timeline
P&D Coordinator
FedEx Ground
10.2022 - Current
Customer Service Representative
Verizon Communications
11.2016 - 06.2022
CNA - Certified Nursing Assistant
Riverside Rehabilitation Center
06.2016 - 11.2016
Blvd
04.2012 - 12.2015
Maid/Housekeeping Cleaner
Pure Cleaning Services Inc
07.2011 - 12.2011
Cashier/Customer Service
Family Dollar
11.2010 - 07.2011
Joint
Base Balad
10.2009 - 08.2010
Joint Base Lewis McChord
01.2009 - 10.2009
Red Stone Arsenal Huntsville Alabama
10.2008 - 12.2008
07.2008 - Current
South
07.2008 - 10.2008
Pilot Travel Center
07.2007 - 08.2007
Customer Service Representative Gate Petroleum
Food Post
10.2006 - 04.2007
Physical Therapist Assistant
Cerebral Palsy Ability Center
05.2004 - 08.2004
Some college