VANESSA DE JESUS
Right At Home
Hartford,CT
14
years of professional experience
Results-driven social services and administrative professional with progressive experience in staff scheduling, operational coordination, client services, and care management. Skilled in employee onboarding, training, team support, problem resolution, and implementing organizational policies and procedures. Proven ability to provide leadership and administrative oversight in fast-paced human services environments while ensuring continuity, quality, and timely delivery of services. Recognized for strong judgment, accountability, communication, and the ability to effectively manage competing priorities while maintaining a client-centered approach.
Work History
Schedule Coordinator
2 Years 9 Months- Coordinated and maintained staff schedules to ensure appropriate coverage, continuity of services, and efficient daily operations.
- Managed scheduling changes, call-outs, and coverage needs while balancing staffing requirements and agency priorities.
- Served in an every-other-week on-call rotation from home, providing administrative oversight and responding to urgent staffing, client, and operational needs.
- Monitored staffing levels and proactively addressed scheduling gaps to minimize disruptions to services.
- Communicated schedule updates, staffing changes, and operational needs effectively with staff and client families.
- Maintained accurate scheduling records and documentation while ensuring information was organized and up to date.
- Assisted with coordinating employee assignments, shift coverage, and workload distribution based on agency needs.
- Exercised sound judgment and problem-solving skills when addressing time-sensitive staffing and operational issues.
- Supported management with administrative coordination, staff communication, and day-to-day operational needs.
- Coordinated and facilitated timely care services for clients discharging from hospitals, working with clients, families, healthcare providers, and agency staff to ensure appropriate care and support were arranged as quickly as possible.
- Prioritized competing responsibilities and deadlines while maintaining professionalism, confidentiality, and attention to detail.
Lead Schedule Coordinator
10 Years 6 Months- Provided lead-level administrative and scheduling support, prioritizing competing responsibilities and agency needs to ensure efficient daily operations.
- Coordinated staff schedules, assignments, and coverage to maintain appropriate staffing levels and continuity of client services.
- Worked independently and collaboratively to ensure timely and effective support for clients, families, and agency operations.
- Provided case management support to clients and their families, helping coordinate services and address individual needs.
- Connected clients and families with appropriate community resources, supports, and services.
- Assisted with client assessments to support appropriate placement and service planning.
- Supported the onboarding of new employees through orientation, training, and guidance on agency policies, procedures, scheduling practices, and job responsibilities.
Security Guard/Food Server
2 Years- Monitored and authorized visitor and staff access to the facility, maintaining a safe and secure environment for residents.
- Responded to emergencies by promptly contacting police, emergency medical services, or other appropriate emergency personnel as needed.
- Answered incoming telephone calls, accurately recorded and relayed messages, and provided professional assistance to residents, visitors, and staff.
- Monitored, inspected, and secured alarmed and locked doors to maintain facility safety and security.
- Prepared and served resident meals in accordance with individual dietary requirements and established meal plans.
- Assisted with maintaining a clean and organized dining and residential environment, including cleaning common areas and washing dishes.
- Prepared meal menus and assisted with planning dietary needs for the following day.
Education
Diploma
Skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Scheduling Software
Microsoft Word
Case management
Web-based software
Web-based applications
60 WPM typing
Team Leadership
Bilingual: English & Spanish
CERTIFICATION
- Certified Guard Card - 2013
- AHA BLS Certification - 2023
- ICS – 100,200,700 - 2023
- Completion of Emergency Medical Technician - 2023
Timeline
Schedule Coordinator
Right At Home
12.2023 - CurrentRead More
Lead Schedule Coordinator
Rainbow Home Services
06.2013 - 12.2023Read More
Security Guard/Food Server
BACON CONGREGATE
01.2013 - 01.2015Read More
Hartford Public High School
Diploma
Read More