Vanessa DeMelo
Westport ,MA
Summary
Positive, friendly, and detail-oriented with knack for building strong customer relationships and resolving issues efficiently. Knowledgeable in customer service principles and adept at utilizing CRM software to manage accounts and track interactions. Focused on delivering exceptional service and fostering customer loyalty to drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Account Professional
Arbella Insurance Company
Quincy, MA
05.2023 - 05.2025
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Managed customer inquiries and account updates to ensure accurate information delivery.
- Assisted in resolving claims issues, enhancing customer satisfaction through effective communication.
- Processed policy changes and renewals efficiently, maintaining compliance with company guidelines.
Bartender / Beverage Cart
New Bedford Country Club
North Dartmouth, MA
06.2021 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Monitored inventory levels, placing orders for supplies to prevent shortages during peak times.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Commercial Lines Assistant Manager
RDA Insurance Agency
Fall River, MA
08.2022 - 05.2023
- Managed customer inquiries and account updates efficiently to enhance client satisfaction.
- Processed policy changes and billing adjustments accurately to ensure compliance with company standards.
- Collaborated with underwriting teams to streamline account approval processes and reduce turnaround times.
- Set up new customer accounts and updated existing profiles with latest information.
- Established relationships with customers to encourage payment of delinquent accounts.
Life Insurance Sales Agent
Globe Life Insurance
Rhode Island
02.2022 - 07.2022
- Developed and maintained strong client relationships to ensure high customer satisfaction.
- Conducted thorough needs assessments to tailor insurance solutions for clients.
- Educated clients on policy options and benefits to facilitate informed decision-making.
- Collaborated with team members to improve sales strategies and increase performance efficiency.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
Education
Westport High School
Westport, MA 2015
Skills
- Excellent Communication Skills
- Goals and Performance
- Multitasking
- Time Management
- High-Volume Environments
- Customer relationship development
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Critical thinking
Certification
Life Insurance Producer License ( NPN )- 20298009
Personal Lines License ( NPN ) - 20298009
Timeline
Customer Account Professional
Arbella Insurance Company
05.2023 - 05.2025
Commercial Lines Assistant Manager
RDA Insurance Agency
08.2022 - 05.2023
Life Insurance Sales Agent
Globe Life Insurance
02.2022 - 07.2022
Bartender / Beverage Cart
New Bedford Country Club
06.2021 - 11.2022
Westport High School