Kristen Neiland
Hanover,MA
Summary
Dynamic Customer Account Professional with a proven track record at Arbella Insurance, excelling in CRM software utilization and delivering exceptional customer service. Adept at problem-solving and time management, I enhance client satisfaction through proactive account management and effective communication, consistently identifying opportunities for improvement and streamlining processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account Professional
Arbella Insurance
06.2025 - Current
- Managed incoming phone calls, chats, and emails responding to all customers, agents, mortgage companies, etc. in a timely manner.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Leveraged CRM tools to track important client information, enhancing personalization in future interactions.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Assisted customers with account inquiries and support requests.
- Collaborated with team members to resolve account discrepancies effectively.
- Developed a thorough understanding of products and services offered.
Service Center Associate
Arbella Insurance
03.2025 - 06.2025
- Processed service requests using customer management systems to enhance workflow efficiency.
- Worked with dealerships to stamp new vheicle
- Managed incoming emails and processed policy change requests
- Prepared and processed insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan.
- Collaborated with team members to maintain inventory accuracy and stock levels.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
Claim Experience Professional
Arbella Insurance
03.2024 - 03.2025
- Manages the first notice of loss (FNOL) process, establishing electronic claims for all lines of business and states, ensuring timely and accurate claims initiation.
- Researches and analyzes claim activity, proactively identifying solutions to resolve any inquiries.
- Handle’s a variety of claim tasks, including ordering appraisals, setting up rentals, and establishing lines of communication between the customer and their adjuster(s).
- Delivers exceptional service by effectively communicating with customers, agent’s, third-party vendors, and other stakeholders across various channels
Accounts Payable Assistant
National Association of Government Employees-NAGE
12.2022 - 06.2023
- Processed vendor invoices using accounting software to ensure timely payments.
- Reconciled discrepancies in accounts payable records, enhancing accuracy and consistency.
- Assisted with month-end closing activities by compiling and verifying financial data.
- Maintained positive relationships with vendors through effective communication regarding payment inquiries.
Food Service Worker
Hanover House of Pizza
06.2017 - 05.2023
- Delivered high-quality food service in fast-paced environment, ensuring customer satisfaction.
- Operated kitchen equipment efficiently, maintaining cleanliness and adherence to safety standards.
- Assisted in training new staff on food preparation techniques and service protocols.
- Collaborated with team members to manage inventory levels and minimize waste.
Education
Bachelor of Science - Marketing
Bridgewater State University
Bridgewater, MA05-2023
High School Diploma -
Hanover High School
Hanover, MA05-2018
Skills
- Data analysis
- Document management
- Account updating
- CRM software
- Organization skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Data entry skills
Certification
- Licensed Personal Lines Insurance Producer- June 2025
Timeline
Customer Account Professional
Arbella Insurance
06.2025 - Current
Service Center Associate
Arbella Insurance
03.2025 - 06.2025
Claim Experience Professional
Arbella Insurance
03.2024 - 03.2025
Accounts Payable Assistant
National Association of Government Employees-NAGE
12.2022 - 06.2023
Food Service Worker
Hanover House of Pizza
06.2017 - 05.2023
Bachelor of Science - Marketing
Bridgewater State University
High School Diploma -
Hanover High School
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