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LYMARIE HERRERA
Orlando,FL
Work Preference
Summary
Detail-oriented Customer Account Analyst with three years of experience in order management, inventory planning, and logistics coordination for national accounts. Collaborated with cross-functional teams to ensure timely execution and delivery. Developed ISO-approved Standard Operating Procedures to enhance compliance and process consistency.
Overview
9
9
years of professional experience
Work History
Customer Account Analyst - Sysco Food Account
Camerican International
Paramus, USA
01.2024 - Current
- Serve as primary point of contact for the Sysco account, managing order entry, quotes, order status, and customer inquiries.
- Oversee Sysco iTrade portal activity and maintain accurate customer and internal data. Support issue resolution and ensure on time delivery.
- Partner cross-functionally with Sales, Operations, Supply Chain, Procurement, and Logistics teams to ensure smooth execution.
- Managed inventory levels and forecasting to ensure uninterrupted supply.
- Analyzed sales trends to identify risks and opportunities, aiding Sales Managers in decision-making. Coordinate contracts, procurement timing, and supply chain ordering.
- Support logistics planning and freight quoting for customer opportunities.
- Generated weekly and monthly operational and sales reports to provide insights for team strategy.
Customer Account Coordinator
Camerican International
Paramus, USA
01.2023 - 01.2024
- Processed customer orders and maintained accurate data to ensure timely fulfillment.
- Coordinated warehouse transfers and managed customer sample requests to optimize resource allocation.
- Track shipments with Logistics and provide timely status updates.
- Supported customers with inventory availability and order inquiries to enhance satisfaction and streamline communication.
Customer Service Sales Support Associate
Cambridge Security Seals
Pomona, USA
01.2018 - 01.2023
- Assisted sales team in order analysis, pricing strategies, and effective customer communication.
- Supported sales team with order analysis, pricing, and customer communication.
- Generated quotes and addressed non-compliance reports to ensure compliance with customer expectations.
- Enhanced customer relationships, driving engagement that contributed to overall sales growth.
Education
American Airlines Travel Academy -
American Airlines Travel Academy
Puerto RicoPorfirio Cruz High School -
Porfirio Cruz High School
Puerto RicoSkills
- Order management
- Account management
- Logistics coordination
- Inventory forecasting
- Data analysis
- Sales support
- Pricing coordination
- CRM systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Multilingual Communication
Relocation
Orlando, FL
Timeline
Customer Account Analyst - Sysco Food Account
Camerican International
01.2024 - Current
Customer Account Coordinator
Camerican International
01.2023 - 01.2024
Customer Service Sales Support Associate
Cambridge Security Seals
01.2018 - 01.2023
American Airlines Travel Academy -
American Airlines Travel Academy
Porfirio Cruz High School -
Porfirio Cruz High School