Vanessa Diaz
Westminster,CA
Summary
Focused Case Manager bringing 4 years of expertise in protocol implementation and servant leadership. Excellent history of delivering effective referrals and training to support staff development. Driven and strategic with an aptitude for compliance and organization. Advanced knowledge of clinical case management, internal audits, and aftercare planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Akua Mind & Body
Newport Beach, CA
07.2022 - Current
- Facilitated intakes, completed assessments, offered individual sessions, conducted group therapy, and organized discharges
- Developed personalized treatment plans while accurately documenting case notes, group notes, and incident reports
Lead Case Manager
A Mission For Michael
San Juan Capistrano, CA
08.2019 - 07.2022
- Facilitated intakes, provided training to clinicians, audited clinician charts, completed assessments, offered individual/group sessions, and organized a discharge plan for clients.
- Developed personalized treatment plans while accurately documenting case notes, group notes, and incident reports.
- Medication counting and observation
Lead Level 7
In-N-Out Burger Corporate
Laguna Niguel, CA
06.2015 - 04.2020
- Delegating, training, scheduling, breaking, and monitoring staff
- Implementing safety and compliance policies/protocol
- Resolved customer complaints and employee concerns, reporting urgent/out-of-scope issues to upper management
Education
Bachelor of Science - Human Services
California State University of Fullerton
Fullerton, CA08-2020
Skills
- Kipu
- Detail-Oriented
- Assertive Communication
- Audit Management
- Policy Analysis
- Project Coordination
- Compliance Monitoring
Certification
- Certified WINGS Domestic Violence Advocate (2020)
- CPR & First Aid Certified (2023)
- Registered Alcohol & Drug Technician (2023)
Languages
Spanish
Professional
Timeline
Case Manager
Akua Mind & Body
07.2022 - Current
Lead Case Manager
A Mission For Michael
08.2019 - 07.2022
Lead Level 7
In-N-Out Burger Corporate
06.2015 - 04.2020
Bachelor of Science - Human Services
California State University of Fullerton
Similar Profiles
Spencer SilvaSpencer Silva
Primary Therapist at Akua Mind & BodyPrimary Therapist at Akua Mind & Body
Grace Faith TorresGrace Faith Torres
Auto Operations Assistant at Akua Mind & BodyAuto Operations Assistant at Akua Mind & Body
Valancio DsouzaValancio Dsouza
Associate Director at Akua Mind & BodyAssociate Director at Akua Mind & Body
John Michael MusniJohn Michael Musni
Admissions Counselor at AKUA Mind & BodyAdmissions Counselor at AKUA Mind & Body
Joseph LopezJoseph Lopez
Restaurant Team Member at Wendy's Fast FoodRestaurant Team Member at Wendy's Fast Food