Vanessa Diaz-Hemmerick, LCAM

Community Association Manager- In my current role I serve as an Onsite Community Manager for a master-planned community of 800+ homes, providing comprehensive operational, financial, administrative, and resident-facing management.

• Prepare and distribute all required Board and Annual Membership Meeting notices, agendas, and supporting documentation; facilitate Board and membership meetings in accordance with Robert’s Rules of Order and maintain accurate meeting minutes.
• Develop detailed monthly management reports outlining the condition of community amenities, progress of key initiatives, and actionable recommendations for Board consideration.
• Develop and administer an annual operating budget, while monitoring financial performance and budget variances.
• Advise Board of Directors on administrative, operational, financial, and managerial matters, providing guidance to support informed decision-making and effective community governance.
• Negotiate and administer vendor contracts, evaluate contractor performance, and ensure compliance with insurance, licensing, and contractual requirements.
• Executed routine inspections of common areas and lots to ensure compliance with community standards. of common areas and homeowner lots to maintain community standards and ensure consistent enforcement of governing documents and established policies.
• Partner with accounting teams to maintain financial accuracy, process invoices, monitor budget variances, manage cash flow, and oversee collections and related legal actions.

Task Force & Training Manager- Quickly promoted to this role, assuming responsibility for overseeing statutory notices and ensuring all deadlines were met by Community Managers throughout the regional office. Trained regional staff on the new management software platform, ensuring a seamless and effective transition. Assisted in training new Community Managers, providing hands-on instruction in company policies, procedures, and operational systems. Guided team members through key responsibilities, including budget planning, financial management, regulatory compliance, policy enforcement, vendor coordination, and Board engagement. Provided practical strategies for effective meeting facilitation and proactive oversight of facilities and common areas to maintain high-quality community operations.

Assistant Community Manager- In July of 2023, I accepted the Assistant Community Association Manager where I efficiently managed communications by receiving and addressing requests, comments, concerns, and complaints from Board members, homeowners, and vendors, ensuring timely follow-up. Created and updated documents and spreadsheets using Microsoft Office and Excel. Scheduled and coordinated various meetings, including annual and member meetings and attended those alongside the Portfolio Manager. Processed sales, rental and ARC applications, maintained accurate homeowner contact records, and regularly updated Association websites with minutes, financials, event calendars, and directories.

Managed key operational and administrative functions across a portfolio of 9 communities comprising more than 3,200 homes.

Association Manager- in 2019 I obtained my CAM license and was promoted to Association Manager.

• Managed all operational aspects of 12 condominium and homeowner associations, overseeing building repairs and maintenance, pest control, landscaping, common-area upkeep, and the day-to-day activities of the maintenance crew.
• Supervised maintenance personnel, assigned and prioritized work, monitored performance, and ensured properties were maintained to established community standards.
• Partnered with Boards of Directors to plan and execute community improvement and capital projects, coordinate vendors and contractors, and ensure timely completion of maintenance initiatives.
• Prepared for and supported Annual Membership Meetings, Board meetings, and special meetings, including coordinating required materials, documentation, and meeting logistics..

Front Office & Reservations Manager- Oversee daily front office and reservations operations, ensuring efficient workflows, exceptional guest service, and seamless coordination across all stages of the guest experience.

• Performed nightly audits using Microsoft Word and Excel, processed and managed guest reservations, verified room rates, and prepared personalized welcome packets for arriving guests.
• Trained and supported new employees on front desk procedures, systems, and customer service standards.
• Coordinated closely with housekeeping, maintenance, and other departments to ensure seamless guest arrivals, departures, and overall satisfaction.
• Managed general office and administrative functions, including guest check-in and check-out coordination, filing, faxing, email correspondence, and management of multiple telephone lines.

December of 2014 - awarded employee of the year (approximately 150 employees in this company)