Vanessa Dorce
Miami
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Teleperformance
10.2019 - 02.2024
- Processed customer service inquiries, issuing refunds and coordinating shipment of replacement items to address client concerns effectively
- Managed the setup of new customer accounts, facilitating seamless initiation of online ordering processes
- Maintained a high volume of daily customer interactions, averaging over 50 calls, and efficiently tracked order statuses to ensure customer satisfaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Service Rep
UnitedHealth Group
11.2016 - 06.2019
- Assisted clients with refills
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Facilitated patient access to insurance options and processed payments for outstanding account balances, maintaining financial accuracy and customer satisfaction
Education
High School Diploma -
American Worldwide Academy
Skills
- Great Listener
- Organizing
- Fast Learner
- Computer Proficiency
- Problem Solving Abilities
- Outstanding communication skills
Languages
Creole
Full Professional
Timeline
Customer Service Agent
Teleperformance
10.2019 - 02.2024
Customer Service Rep
UnitedHealth Group
11.2016 - 06.2019
High School Diploma -
American Worldwide Academy
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