Vanessa Ellazar
Las Vegas
Summary
Diligent in the hospitality industry with proven background and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Vdara Hotel & Spa
2600 Harmon Ave
03.2025 - Current
- Managed check-in and check-out processes, ensuring seamless guest experiences.
- Provided personalized service to guests, addressing inquiries and resolving issues promptly.
- Coordinated reservations using hotel management software to optimize occupancy rates.
- Assisted in maintaining cleanliness and organization of front desk area for efficient operations.
Front Desk Agent
The Modern Honolulu
1775 Ala Moana Blvd
01.2020 - 01.2025
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly.
- Processed payments and handled cash transactions accurately with attention to detail.
- Promoted hotel amenities and services, enhancing overall guest satisfaction levels.
- Gathered guest feedback to support continuous improvement initiatives within the department.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Guest Experience Specialist
The Modern Honolulu
1775 Ala Moana BLvd
09.2016 - 01.2020
- Enhanced guest satisfaction through personalized service and proactive problem-solving.
- Developed training materials to improve team performance and service consistency.
- Collaborated with departments to streamline guest check-in and check-out processes.
- Implemented feedback mechanisms to gather insights and drive service improvements.
- . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
Cocktail Server
The Modern Hotel
1775 Ala Moana Blvd
11.2013 - 09.2016
- Delivered exceptional customer service in high-pressure environments.
- Managed order accuracy and timely delivery for diverse clientele.
- Collaborated with bartenders to create innovative cocktail offerings.
- Trained new staff on service protocols and menu knowledge.
- Streamlined inventory management processes for efficient stock control.
- Implemented upselling techniques, enhancing guest satisfaction and revenue.
Server
Doraku Sushi
07.2009 - 10.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders, ensuring timely delivery to guests.
- Trained new staff on menu knowledge and service protocols.
- Managed cash transactions and maintained accurate financial records.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Kaimuki High School
Associate of Applied Science - Medical Assisting
Heald College
HI05-2011
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- POS systems
- Fluent in Tagalog
Timeline
Front Desk Agent
Vdara Hotel & Spa
03.2025 - Current
Front Desk Agent
The Modern Honolulu
01.2020 - 01.2025
Guest Experience Specialist
The Modern Honolulu
09.2016 - 01.2020
Cocktail Server
The Modern Hotel
11.2013 - 09.2016
Server
Doraku Sushi
07.2009 - 10.2013
High School Diploma -
Kaimuki High School
Associate of Applied Science - Medical Assisting
Heald College