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Vanessa Encarnacion-Conde
NY
Work Preference
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Night Auditor
Collective Retreats
Governors Island, NY
04.2024 - 11.2025
- Assisted guests with inquiries, ensuring satisfaction and service excellence
- Prepared breakfast setups, enhancing the guest experience.
- Analyzed nightly financial data to identify and resolve discrepancies
- Streamlined check-in procedures, reducing wait times and boosting guest satisfaction
Concierge/ Night Audit
Hotel 27
08.2023 - 03.2024
- Ensured seamless guest check-ins, boosting satisfaction and loyalty.
- Managed overnight audits, maintaining accuracy and compliance
- Enhanced guest experiences through personalized service, increasing return visits.
Customer Service Representative
The Storage Post
New York, NY
01.2023 - 07.2023
- Managed client relations, boosting satisfaction and streamlining operations.
- Oversaw unit activities, ensuring security and compliance with protocols.
- Monitored storage metrics, identifying inefficiencies and implementing solutions.
- Educated clients on services, increasing upsell opportunities and revenue.
Food Handler
Cook Unity
New York, NY
02.2022 - 12.2022
- Prepared and packaged meals, ensuring high safety and quality standards
- Enhanced order fulfillment speed by optimizing food handling processes.
- Maintained compliance with safety protocols, upholding superior food quality and storage.
- Online Food Ordering
Shift Manager
CVS Health
Orlando, Fl
02.2021 - 12.2021
- Led daily operations, boosting team efficiency and customer satisfaction through strategic scheduling.
- Enhanced service quality by mentoring staff, fostering career growth, and promoting skill development.
- Resolved customer issues swiftly, improving retention and ensuring seamless service delivery.
- Monitored inventory meticulously, maintaining stock levels and minimizing waste effectively.
Cashier/Floater
SSP America
Phoenix Sky Harbor, AZ
06.2019 - 12.2020
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Maintained accurate cash handling, ensuring financial integrity and accountability.
- Adapted to diverse roles, supporting team operations and improving service delivery.
- Contributed to a collaborative team environment, promoting seamless workflow
Night Auditor/Front Desk
Hyatt Place
Phoenix, AZ
07.2018 - 05.2019
- Led nightly audits to ensure accuracy of financial records, contributing to improved guest satisfaction.
- Addressed guest inquiries promptly to build loyalty and enhance overall experience.
- Streamlined check-in processes to minimize wait times and improve service efficiency.
- Addressed guest inquiries swiftly, fostering loyalty and enhancing overall experience.
Education
General Equivalency Diploma -
F.E.G.S.
Bronx, NYSkills
- Computer skills
- Microsoft Office Suite
- Concierge
- Team coordination
- Operation efficiency
- Attention to detail
- Effective communication
- Problem solving
- Hospitality
- Night Audit
- Skilled in food
- Skilled in handling/safety
- Strong customer service skills
Certification
- Flagger's, Site Safety, 01/01/24
- OSHA-10, 30 Certification
Timeline
Hotel Night Auditor
Collective Retreats
04.2024 - 11.2025
Concierge/ Night Audit
Hotel 27
08.2023 - 03.2024
Customer Service Representative
The Storage Post
01.2023 - 07.2023
Food Handler
Cook Unity
02.2022 - 12.2022
Shift Manager
CVS Health
02.2021 - 12.2021
Cashier/Floater
SSP America
06.2019 - 12.2020
Night Auditor/Front Desk
Hyatt Place
07.2018 - 05.2019
General Equivalency Diploma -
F.E.G.S.