Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
Certification
References
Timeline
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Vanessa Erlichson-Deliz

Keene

Summary

Dynamic professional skilled in managing high-volume tasks in fast-paced settings. Proven ability to enhance customer satisfaction and drive repeat business through effective collaboration with front- and back-of-house teams. Delivers prompt and friendly support to meet diverse customer needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

SECONDARY GAME OPERATOR

NH Group
Keene
07.2024 - Current
  • Ensured continuous operational readiness of all equipment through regular maintenance checks.
  • Provided prompt customer service by addressing inquiries and resolving complaints.
  • Monitored gaming area activities to uphold compliance with established rules and regulations.
  • Verified player identification to enforce age restrictions on specific games.
  • Efficiently resolved customer complaints to enhance satisfaction and experience.
  • Assisted in executing promotional activities during special gaming events.
  • Maintained cleanliness of gaming areas throughout shifts to ensure a welcoming environment.
  • Recorded detailed operation reports for management review, highlighting daily activities.

SECURITY GUARD /Campus Safety Officer, Dorms

CENTRAL GUARDS LLC
RINDGE
06.2024 - Current
  • Conducted thorough inspections of buildings for fire hazards and unsafe conditions.
  • Monitored closed-circuit television systems to maintain campus safety.
  • Executed daily security patrols to ensure consistent oversight of assigned areas.
  • Maintained order during special events, including sporting events and conferences.
  • Issued visitor badges and access cards efficiently to authorized personnel.
  • Investigated suspicious activities, providing detailed reports to management.
  • Responded promptly to alarms and emergencies while upholding professionalism.
  • Coordinated with law enforcement to enhance emergency response efforts.

Fire Guard

Radiant Training
New York
03.2024 - Current
  • Communicate clearly and effectively.
  • Leader and Team Player.
  • Inspected buildings for fire hazards and recommended corrective actions.
  • Alertness.
  • Inspect for fire hazards.
  • Developed emergency evacuation plans and ensured their implementation.

Editor Researcher Rights & Clearances

Polaris Images
Langdon
02.2007 - Current
  • Cultivated customer relationships, consistently exceeding revenue and profit targets.
  • Edited contracts, negotiated terms, and performed data entry tasks efficiently.
  • Facilitated communication between staff and clients to strengthen partnerships.
  • Collaborated with CEO to ensure seamless project execution.
  • Represented organization effectively to consumers, media, authors, marketers, and government entities.
  • Enhanced public relations by leveraging media connections and fostering new industry relationships.
  • Addressed customer inquiries swiftly via email, phone, social media, and corporate website.
  • Supported marketing campaigns through content creation for newsletters and social media platforms.

Holiday Sales Associate

Daniella Alberts and Ramaya Designs
New York
11.2021 - 12.2024
  • Filled flexible schedule to support permanent retail team and ensure sales coverage.
  • Conducted regular price checks to maintain pricing accuracy.
  • Delivered exceptional customer service, fostering positive shopping experiences.
  • Restocked shelves with new inventory throughout day to meet demand.
  • Maintained cleanliness and organization of sales booth during peak holiday season.
  • Confirmed prices and processed payments for efficient transaction completion.

Personal Care Aide

Addus Home Care
New York
11.2018 - 12.2023
  • Provided compassionate, person-centered care to all service users.
  • Performed housekeeping tasks to ensure kitchens and bathrooms remained clean and sanitized.
  • Maintained detailed documentation of client progress for review by healthcare teams.
  • Assisted clients with dressing, grooming, hygiene, meal preparation, and hydration needs.
  • Transported clients to medical appointments, shopping trips, and social events.
  • Collaborated with EMT staff during medical emergencies to support client health.

Education

High School Diploma - Basic

CAS
West Village

Criminal Law -

John Jay College of Criminal Justice
NY, NY

Skills

  • Reliability
  • Professional Demeanor
  • Detailed oriented
  • Client relations
  • Sensitive Information Handling
  • Team Player
  • Multitasking
  • Incident Reporting
  • Surveillance monitoring
  • Team collaboration
  • Data entry
  • Good Telephone Etiquette
  • Calm under pressure
  • Remote office availability
  • Flexible and adaptable
  • Friendly, positive attitude
  • Networking
  • Leadership

Languages

  • English, Fluent
  • French, Fluent
  • Spanish, Intermediate

Affiliations

  • volunteered for MS charity run, photography, cheering and handling out water and snacks in NYC
  • volunteered at all PS 11 weekend chess tournaments, prepared food/baked goods and sold for fundraising
  • volunteered to paint sets/props for school play

Languages

French
Native/ Bilingual
Spanish
Professional

Certification

  • New York State Security Guard certificate
  • New Hampshire Guard Card, unarmed
  • New York State Fire Guard Card
  • New York State Real Estate Broker /Owner License (inactive)

References

References available upon request.

Timeline

SECONDARY GAME OPERATOR

NH Group
07.2024 - Current

SECURITY GUARD /Campus Safety Officer, Dorms

CENTRAL GUARDS LLC
06.2024 - Current

Fire Guard

Radiant Training
03.2024 - Current

Holiday Sales Associate

Daniella Alberts and Ramaya Designs
11.2021 - 12.2024

Personal Care Aide

Addus Home Care
11.2018 - 12.2023

Editor Researcher Rights & Clearances

Polaris Images
02.2007 - Current

High School Diploma - Basic

CAS

Criminal Law -

John Jay College of Criminal Justice

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