VANESSA ETIENNE
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Scents & Feel
01.2021 - Current
- Handle approximately 30 emails, messages, and inquiries from clients and suppliers per day.
- Assist with billing, invoicing, expense tracking, and budget management.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offer firsthand assistance to customers, develop loyal and highly satisfied customer base through management of customer service strategies
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Source office supplies
- Produce reports, presentations, and briefs
- Manage social media (IG, FB, X, TIKTOK)
- Prospect for new business opportunities
- Increased sales through effective merchandising strategies and targeted promotions.
Marketing Manager
Le Plaza Hotel
01.2019 - 01.2021
- Transformed corporate website and social media platforms and increased customer engagement by 30%
- Provided market analysis and marketplace trends to develop marketing solutions and enhance business operations
- Assessed marketing copy, art comps and final designs and compared with established specifications
- Created high quality and detailed presentations
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments
- Participated in promotional activities and trade shows, collaborating with advertisers and production managers, to market products and services.
- Managed social media accounts for optimal audience engagement and increased online presence.
General Manager
Auberge de Biré
01.2016 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development
- Collected market data
- Managed administrative tasks such as processes for hiring candidates, updating information, verifying references, and communicating with colleagues
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Introduced new methods, practices, and systems to reduce turnaround time
- Reduced costs by 15%, managed delivery schedules and performed risk analysis to improve overall profitability.
Education
Hospitality Administration and Management -
Florida Atlantic University
Florida City, FL01.2020
Health Management (postgraduate) -
Université D'Etat D'Haïti
Haiti01.2012
International Business Management (bachelor) -
Université De Moncton
Canada01.2010
Skills
- Multilingual: fluent in French, Haitian Creole, English; proficient in Spanish
- Excellent communication skills capable of creating and nurturing valuable relationships
- Ability to work independently while remaining connected to team approach
- Patient, trustworthy, and willing to learn
- Staff training and development
- Proficient in Microsoft Office, CRM software, ATS software, and social media platforms, salesforce
- Money Handling
- Product and service knowledge
- Marketing knowledge
- Project Management
Hobbies and Interests
- Travel
- Real Estate
- Tourism
- Law
Timeline
Assistant Manager
Scents & Feel
01.2021 - Current
Marketing Manager
Le Plaza Hotel
01.2019 - 01.2021
General Manager
Auberge de Biré
01.2016 - 01.2019
Hospitality Administration and Management -
Florida Atlantic University
Health Management (postgraduate) -
Université D'Etat D'Haïti
International Business Management (bachelor) -
Université De Moncton
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