Vanessa Finglas
Fall River,MA
Summary
I have worked in several areas of the medical field working with adults with disabilities and the elderly population. I have worked in a mental health facility, group homes, day programs, and also as a home health aide. I love continuing to learn every day and excel in health care. I would love to have this opportunity to work as a Peer specialist I am a very hardworking and a team player!
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Eye Health Vision Center
Dartmouth, mass
07.2024 - Current
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
Manager
Amatos Restaurant
Berkley, Massachusetts
01.2021 - 07.2024
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Directed recruitment, hiring, and training of new staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Home Health Aide
Personal Touch Home Health Care
North Dartmouth, Massachusetts
01.2017 - 01.2019
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted in ambulation and exercise routines for clients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Recorded daily notes about client conditions, treatments provided and progress made.
Teacher's Assistant/ Administrative Assistant
Metro South Academy Alternative School
Bridgewater, MA
01.2009 - 05.2011
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Assessed student performance through tests, quizzes and other assessments.
- Maintained a safe and orderly learning environment for all students.
- Encouraged critical thinking skills and problem solving strategies among students.
- Developed and implemented lesson plans based on curriculum objectives.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being. Use positive reinforcement and redirection when a behavior occurs.
- Monitored student behavior in classrooms, hallways, cafeteria, and out in public.
Case Manager
Personal Care Trainer (Cerebral Palsy)
Taunton, Massachusetts
05.2006 - 01.2008
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Supported family members by providing information on local support groups.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation. Hire personal care attendants when staff is needed.
Program Specialist
May Institute
Raynham, Massachusetts
04.2004 - 01.2006
- Developed and implemented program plans to ensure achievement of goals.
- Gathered statistical data and wrote reports on program outcomes. Enriching the lives of individuals with physical, emotional, and psychological disabilities. Observing and documenting individuals behaviors. Having individuals work on everyday skills including communication skills and educational goals daily.
Behavior Technician
South Shore Mental Health
Quincy, MA
01.2002 - 06.2004
- Developed individualized treatment plans for each client that included goals and objectives.
- Collaborated with families to provide support strategies for home-based interventions.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Monitored client's progress towards identified goals through data collection and analysis.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Assisted in the implementation of crisis intervention protocols when needed.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Behavior Technician
Greenery of Middleboro
Middleboro, Massachusetts
01.1998 - 07.2002
- Developed individualized treatment plans for each client that included goals and objectives.
- Collaborated with families to provide support strategies for home-based interventions.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Monitored client's progress towards identified goals through data collection and analysis.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Education
Associate of Science - Early Childhood Care And Education
Bristol Community College
Fall River, MA05-2006
Associate of Science - Medical Assistant
Salter School
Fall River05-2006
Skills
A Compassionate, hardworking, dedicated individual seeking a position where I can use all my skills in a health care setting Interact with individuals in a positive manner Use structure and consistency while teaching and learning in my position
Certification
Health Care Training: Fall River, MassHome Health Aide Certificate Salter School:Fall River, MassMedical Assistant Certificate
Affiliations
Here are a couple other jobs I was employed at between 1997-2008. Greenery of Middleboro: Serviced mostly tramatic brain injured adults in a nursing and rehab setting. South Shore Mental Health: Worked in group home settings with adults with disabilities. May Institute: Worked with individuals in a day program with various disabilities and some with aggressive behaviors.
Timeline
Medical Receptionist
Eye Health Vision Center
07.2024 - Current
Manager
Amatos Restaurant
01.2021 - 07.2024
Home Health Aide
Personal Touch Home Health Care
01.2017 - 01.2019
Teacher's Assistant/ Administrative Assistant
Metro South Academy Alternative School
01.2009 - 05.2011
Case Manager
Personal Care Trainer (Cerebral Palsy)
05.2006 - 01.2008
Program Specialist
May Institute
04.2004 - 01.2006
Behavior Technician
South Shore Mental Health
01.2002 - 06.2004
Behavior Technician
Greenery of Middleboro
01.1998 - 07.2002
Associate of Science - Early Childhood Care And Education
Bristol Community College
Associate of Science - Medical Assistant
Salter School