Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Vanessa Flores

Vanessa Flores

San Antonio,TX

Summary

Versatile and adaptable professional with years of experience in customer-facing roles across various industries, including logistics, manufacturing, and food service. Skilled in understanding and responding to people’s needs, delivering excellent service, and building positive relationships. Known for strong communication, attention to detail, and the ability to multitask in fast-paced environments. A quick learner with a consistent track record of initiative, teamwork, and problem-solving.

Overview

10
10
years of professional experience
4
4
Certificate

Work History

Contractor

Amazon
San Marcos, TX
10.2023 - 04.2024
  • Achieved high customer satisfaction scores through exemplary service and professional interactions.
  • Resolved customer inquiries promptly via phone or email for efficient communication.
  • Coordinated timely shipping of products to enhance delivery performance.
  • Handled four to six assignments per hour by optimizing route planning.
  • Maintained safety by adapting driving techniques to traffic conditions and implementing defensive strategies.
  • Demonstrated punctuality and regular attendance to support operational scheduling.
  • Delivered outstanding customer service by addressing needs with a positive demeanor.

Machine Operator

QTT
Kyle, TX
04.2015 - 04.2022
  • Operated machinery to produce tungsten rod tips and resharpen tungsten rods.
  • Utilized calipers to measure tip sizes according to customer specifications.
  • Executed sharpening, cutting, and deburring tasks while maintaining shop organization.
  • Consistently delivered large orders by meeting deadlines through teamwork and independent efforts.
  • Adjusted machine settings to ensure accurate task completion.
  • Complied with quality control procedures in accordance with company policies.
  • Conducted regular safety checks on machinery prior to operation.
  • Maintained records of completed work, including production volume and time for each task.

Prep Cook

Austin Italian LLC.
San Marcos, TX
03.2015 - 03.2015
  • Created warm, welcoming environments to deliver quality service for guests.
  • Demonstrated genuine hospitality while greeting patrons and building rapport.
  • Monitored dining areas for seating availability, safety, and guest well-being.
  • Maintained positive working relationships to achieve business objectives.
  • Provided professional, friendly, and engaging service throughout shifts.
  • Bussed, cleared, and reset tables efficiently to enhance dining experiences.
  • Communicated effectively with staff regarding meal preparations and service needs.
  • Organized walk-in coolers and freezers according to established guidelines.

Prep Cook

Hays Co. BBQ
San Marcos, TX
04.2014 - 03.2015
  • Maintained a welcoming environment by efficiently clearing, cleaning, and setting tables.
  • Delivered consistent, professional service to all patrons while engaging them positively.
  • Assisted co-workers in enhancing team performance and improving service delivery.
  • Inventoried and restocked supplies during shifts to ensure continuous availability.
  • Transported large quantities of dishes to the kitchen for routine washing.
  • Served beverages, breads, and butter with prompt replenishment to guests.
  • Ensured cleanliness and organization at serving station at all times.

Education

Bachelor of Business Administration - Cyber Security

The University of Texas at San Antonio
San Antonio
05.2025

High School Diploma/Equivalency -

San Marcos High School
San Marcos
05-2007

Skills

  • MS Windows proficiency
  • Digital literacy
  • Time management
  • Communication skills
  • Team collaboration
  • Adaptability
  • Customer service
  • Attention to detail
  • Active listening
  • Multi-tasking
  • Quick learning
  • Integrity and punctuality
  • Printer and copier operation
  • Problem-solving
  • Organizational skills
  • Critical thinking
  • Deadline adherence
  • Marketing strategies
  • Work inspections
  • Records coordination

Certification

  • Foundations of Cybersecurity, 11/01/23, Identify security attacks impact business operations, explore job responsibilities and core skills of an entry-level cybersecurity analyst, recognize past and present attacks on organizations led to the development of the cybersecurity field, learn the CISSP eight security domains, identify security domains, frameworks, and controls, explain security ethics, and recognize common tools used by cybersecurity analysts.
  • Securing Network Device using Cisco Packet Tracer, 04/01/24, Ability to apply authentication on the switches in your network topology, configure DHCP on your router and secure the ports of your switch from the attackers, and apply authentication on the router in your network topology.
  • The Bits and Bytes of Computer Networking, 04/01/24, Ability to describe computer networks in terms of a five-layer model, understand standard protocols involved with TCP/IP communications, grasp powerful network troubleshooting tools and techniques, learn network services like DNS and DHCP that help make computer networks run, understand cloud computing, everything as a service, and cloud storage.
  • Connect and Protect: Networks and Network Security, 04/01/24, Ability to define the types of networks and components of networks, illustrate how data is sent and received over a network, understand how to secure a network against intrusion tactics, and describe system hardening techniques.

Timeline

Contractor

Amazon
10.2023 - 04.2024

Machine Operator

QTT
04.2015 - 04.2022

Prep Cook

Austin Italian LLC.
03.2015 - 03.2015

Prep Cook

Hays Co. BBQ
04.2014 - 03.2015

Bachelor of Business Administration - Cyber Security

The University of Texas at San Antonio

High School Diploma/Equivalency -

San Marcos High School