Vanessa Foersch
Carthage,MO
Summary
Dynamic leader with proven success at Ocean Adventures Indoor Playground, adept in customer service and cash handling. Excelled in motivating teams, enhancing customer satisfaction, and streamlining operations. Skilled in decision-making and employee training, significantly improving team performance and service quality.
Overview
2025
2025
years of professional experience
Work History
Shift Manager
Ocean Adventures Indoor Playground
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Manager
The Red Fern Farm Market
05.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Park Host
Diamond Grove Adventures
04.2022 - 12.2024
- Enforced park rules and regulations diligently, ensuring a safe and enjoyable environment for all guests.
- Coordinated with other staff members effectively to ensure smooth daily operations across various departments within the park facility.
- Assisted in event planning and coordination, ensuring successful execution of park functions.
- Evaluated visitor feedback regularly to identify areas for improvement in facilities or services offered at the park.
Education
Joplin High School
2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Quality assurance
- Interpersonal skills
- Payment processing
Timeline
Manager
The Red Fern Farm Market
05.2024 - 12.2024
Park Host
Diamond Grove Adventures
04.2022 - 12.2024
Shift Manager
Ocean Adventures Indoor Playground
Joplin High School