Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Fowler

Louisville,KY

Summary

Dynamic administrative professional with a proven track record at United Parcel Service, excelling in customer service and database management. Recognized for innovative problem-solving and enhancing team performance. Adept at training new employees and maintaining effective communication, consistently achieving high customer satisfaction through creative solutions.

Overview

28
28
years of professional experience

Work History

Administrative Assistant

United Parcel Service, UPS
Louisville, KY
10.1997 - 09.2025
  • Responsible for assisting customers regarding circumstances involving undeliverable import and export packages from the United States. Management of telephone and email communications with both external and internal customers.
  • Provided training to new hires.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated and maintained databases with current information.

Front Desk Receptionist

YMCA Kentucky
Louisville, KY
10.2021 - 11.2024
  • Greeted members and guests
  • Created new memberships for potential members
  • Enforced facility policies
  • Took new and potential members on a tour of the facility to promote membership
  • Provided information about programs and services
  • Handled membership inquiries and maintaining accurate member records

Education

Science

Louisville College of Business
Louisville, KY
05-2001

Skills

  • Customer service
  • Database management
  • Email communication
  • Microsoft Office
  • Problem solving
  • Team collaboration
  • Multi-Tasker
  • Employee training

Timeline

Front Desk Receptionist

YMCA Kentucky
10.2021 - 11.2024

Administrative Assistant

United Parcel Service, UPS
10.1997 - 09.2025

Science

Louisville College of Business

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Vanessa Fowler