Vanessa Franco
Texas Roadhouse Inc.
Fremont,CA
12
years of professional experience
Experienced Medical Assistant with strong HIPAA compliance, patient support, and communication skills. Known for reliable, respectful care in busy clinical settings and building trust with patients through accurate documentation and excellent service.
Bilingual, dependable professional with a background in medical assisting, childcare, and hospitality. . Committed to supporting busy teams, protecting confidentiality, and providing exceptional care and service.
Work History
Medical Assistant
8 Years 3 Months- Roomed patients, obtained vital signs, and prepared exam rooms for specialty care visits.
- Documented patient histories, medications, and visit details in electronic health records with accuracy.
- Assisted physicians with minor procedures following clinic protocols.
- Collected specimens, labeled samples, and coordinated laboratory processing for timely results.
- Scheduled appointments, managed referrals, and supported patient flow across busy outpatient workflows.
- Restocked supplies, and maintained clean, organized treatment areas.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Server
4 Years 2 Months- Delivered attentive table service, accurately relayed orders, and ensured timely food and beverage presentation.
- Managed guest needs throughout dining experience, resolving concerns promptly and maintaining high service standards.
- Coordinated with kitchen and support staff to synchronize order flow and minimize service delays.
- Processed payments accurately, handled cash and card transactions, and balanced checks with receipts.
- Provided exceptional customer service, with positive efficient service.
Childcare Provider
5 Years 6 Months- Supervised children's daily routines, ensuring safe, structured, and age-appropriate care.
- Prepared nutritious meals and snacks aligned with dietary needs and family guidelines.
- Maintained clean play areas, toys, and supplies to support healthy childcare environment.
- Communicated daily updates with parents regarding behavior, milestones, and concerns.
- Modeled positive behavior, reinforcing discipline, manners, and conflict resolution.
- Coordinated naps, transportation, and extracurricular schedules to maintain consistent routines.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Education
Certified Medical Assistant
High School Diploma
Skills
Strong work ethic
Exceptional customer service
HIPAA compliance
Bilingual in Spanish
Punctual
Reliable
Timeline
Server
Texas Roadhouse Inc.
09.2022 - CurrentRead More
Medical Assistant
Kaiser Permanente
08.2018 - CurrentRead More
Childcare Provider
Mary Henry
05.2014 - 11.2019Read More
Canada College
Certified Medical Assistant
Read More
Aragon
High School Diploma
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