Vanessa Galindo
Jersey City,NJ
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 10 years of experience in eCommerce industry.
Overview
7
7
years of professional experience
Work History
Product Support Specialist
InfoDesk
Irvington, NY
07.2017 - Current
- Implement all InfoDesk related services to new and existing clients
- Create all implementation and integration documents
- On/Off-Site system training for new employees and clients
- Serving as the primary point of contact for customers or end-users seeking help or information related to all InfoDesk product/service
- This involves answering inquiries, resolving issues, and providing guidance on product usage.
eCommerce Operations Analyst
Freixenet x Mionetto
White Plains, NY
03.2022 - 10.2022
- Maintaining and improving FXMUSA Digital Catalog on Salsify, their Product Information Management tool
- Improving the digital shelf presence of products on National Account Retail websites
- Creating Monthly Insight reports on the performance of our eCommerce marketing efforts, digital shelf presence, and other KPI's for the Sales team
- Conducting frequent 'Digital Surveys' of FXMUSA products across key eCommerce websites, such as Amazon, Wine.com and Walmart.com
- Collaborating with Associate Director of eCommerce to execute eCommerce marketing programs on popular delivery applications & eCommerce platforms
- Assisting Associate Director of eCommerce in creating briefs for creative agencies and writing product copy.
Payments Operations Analyst
Pitney Bowes
New York, NY
07.2019 - 06.2020
- Monitor monthly close activity including reconciliation of profit/loss and balance sheet accounts
- Balance sheet analysis and ongoing bank transactions
- Profit/loss analysis and reporting operational risk to management
- Designated account analysis including re-class and adjusting bookkeeping entries
- Timely execution of merchants, logistics, trade, and VAT payments
- Reviewed, compiled, and delivered the monthly financial statements for all the merchants
- Identified and reported risk and opportunities to management to help drive financial goals such as logistic gain/loss and fraud.
Customer Service Representative and Social Media Agent
10.2016 - 07.2019
- Main point of contact for major issue resolution for VIP clients such as Harrods, Macy's, and Saks
- Spearheaded the creation of the Claims Review program - identifying fraudulent transactions and preventing abuse of existing processes
- The process was formalized and implemented with dedicated headcount, resulting in significant financial savings to the company - losses to claims reduced by 40%
- Achieved rank of Subject Matter Expert and Quality Specialist for the team
- Proficiency in Order Management Systems (proprietary as well as third party), as well as SalesForce support ticketing system
- Customer-centric approach to assisting customers with various order related issues.
Education
Associate degree - Economy -
Bergen Community College
05.2024
Skills
- Microsoft Excel Efficient
- Report Preparation
- Website Maintenance
- Pricing Analysis
- Keyword Research
- Payment Processing
- Project Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
eCommerce Operations Analyst
Freixenet x Mionetto
03.2022 - 10.2022
Payments Operations Analyst
Pitney Bowes
07.2019 - 06.2020
Product Support Specialist
InfoDesk
07.2017 - Current
Customer Service Representative and Social Media Agent
10.2016 - 07.2019
Associate degree - Economy -
Bergen Community College
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