Vanessa Gallegos
Azusa,CA
Summary
Dynamic retail professional with a proven track record at DD’s Discounts, excelling in customer service and team leadership. Skilled in training and mentoring staff, I enhanced operational efficiency and improved customer satisfaction through effective problem-solving. Recognized for attention to detail and reliability, I consistently fostered a welcoming shopping environment.
Overview
9
9
years of professional experience
Work History
Supervisor/ Loss Prevention/ Retail Associate
DD’s Discounts
04.2021 - Current
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Demonstrated leadership and problem-solving skills to enhance team efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Assisted in the training of new associates.
- Managed efficient cash register operations.
- Processed cash, card, and check transactions to finalize customer purchases.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Tracked movements of individuals exhibiting suspicious behavior.
Sales Associate
Fallas Paredes
10.2016 - 11.2019
- Sales associate
- Organized sales floor efficiently to enhance customer experience
- Cashier
- Handled cash transactions with accuracy and efficiency.
Education
High School Diploma -
Gladstone High School
Covina, CA06.2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Organizational skills
- Teamwork
- Problem-solving
- Verbal and written communication
- Attention to detail
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor/ Loss Prevention/ Retail Associate
DD’s Discounts
04.2021 - Current
Sales Associate
Fallas Paredes
10.2016 - 11.2019
High School Diploma -
Gladstone High School
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