Vanessa Galvan
Merced,CA
Summary
I am an experienced employee who has strong customer service, time management, and pays attention to detail Skilled in inventory tracking, order coordination, and keeping daily operations running smoothly.
Overview
18
18
years of professional experience
Work History
In store personal shopper
Walmart
Atwater, California
08.2026 - Current
- Picked Walmart online grocery orders with handheld scanning devices.
- Selected fresh produce, meat, and pantry items for customer orders.
- Evaluated substitution choices for unavailable products to maintain order quality.
- Communicated order updates to customers and store associates to enhance service transparency.
- Delivered prompt, accurate service to ensure customer satisfaction under tight deadlines.
Manager
SUBWAY®Restaurants
Merced, California
04.2009 - 01.2026
- Managed daily restaurant operations for Subway® franchise standards and procedures.
- Ordered inventory and monitored product levels for fresh ingredients.
- Resolved customer concerns and supported fast, friendly service.
- Maintained clean service areas and followed health inspection standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Groomer
PetSmart
Merced, California
02.2018 - 12.2021
- Performed breed-specific grooming services for pets at PetSmart salon.
- Bathed, brushed, and dried pets using salon tools and products.
- Checked in pets and confirmed service details with pet parents.
- Sanitized grooming stations, tools, and equipment throughout daily salon operations.
- Followed PetSmart safety standards during handling, restraint, and grooming services.
- Guided junior groomers on salon workflow, pet care, and customer service.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Consulted with owners and made recommendations on individual grooming needs of pets.
Education
Animal Groomer -
Petsmart Grooming Academy
Merced, CA12-2018
Some College (No Degree) - Animal Science
Merced College
Merced, CASkills
- Customer service
- Inventory tracking
- Time management
- Problem solving
- Attention to detail
- Product awareness
- Flexible schedule
- Delivery organization
- Payment processing
- Accurate money handling
- Sales expertise
- Upbeat and outgoing attitude
- Relationship building
- Decision-making
- Order coordination
- Verifying order accuracy
- Customer relations
- Problem-solving abilities
- Customer satisfaction
Timeline
In store personal shopper
Walmart
08.2026 - Current
Groomer
PetSmart
02.2018 - 12.2021
Manager
SUBWAY®Restaurants
04.2009 - 01.2026
Animal Groomer -
Petsmart Grooming Academy
Some College (No Degree) - Animal Science
Merced College