Vanessa Garcia
Anaheim
Summary
Dynamic customer service professional with a proven track record at Moffett Plumbing and Air, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through effective complaint handling and meticulous data entry. Adept at managing high-pressure situations while maintaining professionalism and achieving operational goals.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Customer Service Representative
Moffett Plumbing and Air
02.2023 - 09.2026
- Managed inbound calls and scheduled plumbing and air service appointments with accurate routing.
- Resolved customer questions regarding service status, billing, and appointment changes professionally.
- Documented service requests and customer details in dispatch and CRM systems accurately.
- Coordinated with technicians to confirm job updates, priorities, and customer availability.
- Addressed service concerns calmly, de-escalating conflicts and preserving customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Manager
Subway
01.2015 - 01.2023
- Supervised daily restaurant operations, ensuring consistent service, food quality, and cleanliness standards.
- Trained team members on sandwich preparation, cash handling, and guest service procedures.
- Managed labor schedules to align staffing with sales trends and business needs.
- Monitored inventory levels, placed supply orders, and reduced waste through accurate stock control.
- Enforced food safety, sanitation, and workplace compliance across front-line operations.
- Evaluated performance, coached staff, and supported improvement in productivity and accountability.
- Coordinated opening and closing procedures to maintain operational consistency and readiness.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Security Guard
Securitas
06.2012 - 01.2015
- Patrolled premises to deter theft, vandalism, and unauthorized access.
- Monitored CCTV, alarms, and entry points for suspicious activity.
- Controlled visitor access by verifying credentials and issuing badges.
- Documented incidents, irregularities, and safety hazards in detailed reports.
- Responded quickly to emergencies, following site-specific security procedures.
- Communicated clearly with staff, visitors, and law enforcement during security concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Receptionist
Conner Realty
01.2010 - 05.2012
- Answered incoming calls and routed messages to appropriate agents promptly.
- Scheduled appointments and maintained accurate daily calendar updates.
- Updated client records and contact information in internal systems.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Buena Park High School
Buena Park, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Moffett Plumbing and Air
02.2023 - 09.2026
Manager
Subway
01.2015 - 01.2023
Security Guard
Securitas
06.2012 - 01.2015
Receptionist
Conner Realty
01.2010 - 05.2012
High School Diploma -
Buena Park High School