Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
Generic

Vanessa Garcia-Costa

North Arlington,New Jersey

Summary

Self-motivated customer representative brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Floor Support Manager

Carida Insurance Services
08.2022 - Current
  • Was assigned a team of 10+ agents who were contracted with Humana, I was their main point of contact with any concerns
  • Responsible for running the New Jersey office alongside 2 other managers
  • Monitored agents phone calls and aided when necessary
  • Worked with the agents closely to help them reach their goals
  • Gained experience in the Genysys, Harmony, Power BI, and Timeco systems
  • Used Teams for all communications as well as for holding team meetings.
  • Implemented performance metrics, resulting in continuous improvement of the support team''s capabilities.

Licensed Insurance Agent

Carida Insurance Services
07.2021 - 08.2022
  • Spoke to customers through inbound and outbound calling
  • Represented Humana products
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Followed scripting and the application process
  • Gained experience in the CUY and Sunfire systems
  • Regularly checked voicemails to follow up with clients.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Crew Member, Crew Trainer, Team Leader

Mcdonalds
01.2010 - 08.2013
  • Front end cashier and cash handling
  • Communicated to customers and fulfill their requests
  • Ensured the area was clean to company standards
  • Trained new staff members proper techniques and safety handling.

Education

Early Childhood Education Diploma - Early Childhood Education

George Brown College
Toronto, ON
01.2013

Skills

  • Effective computer skills
  • Great communication
  • Professionalism
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Problem-Solving
  • Client Retention
  • Customer Service
  • Performance Evaluations
  • Performance Management

Personal Information

Title: Customer Service Representative

References

References available upon request

Certification

Insurance License

Timeline

Floor Support Manager

Carida Insurance Services
08.2022 - Current

Licensed Insurance Agent

Carida Insurance Services
07.2021 - 08.2022

Crew Member, Crew Trainer, Team Leader

Mcdonalds
01.2010 - 08.2013

Early Childhood Education Diploma - Early Childhood Education

George Brown College

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Vanessa Garcia-Costa