Vanessa Garcia Venegas
Aurora ,CO
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Originator
US Bank Home Mortgage
06.2015 - Current
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
Assistant Manager
US Bank National Association
11.2011 - 06.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
No Degree - Business Administration And Management
Community College of Aurora
Aurora, CO06.2007
High School Diploma -
Colorado High School
Denver Co 05.2004
Skills
- Underwriting Guidelines
- Pipeline Management
- Residential Mortgage Lending Regulations
- Loan Processing
- Time management
- Sales expertise
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Originator
US Bank Home Mortgage
06.2015 - Current
Assistant Manager
US Bank National Association
11.2011 - 06.2015
No Degree - Business Administration And Management
Community College of Aurora
High School Diploma -
Colorado High School
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