Vanessa Gidley
Orlando,FL
Summary
Dynamic VP of Operations with a proven record in optimizing workflows and enhancing service delivery. Skilled in resource allocation and team leadership, driving measurable improvements in patient care and operational efficiency.
Overview
20
20
years of professional experience
Work History
VP of Operations
Modern Foot and Ankle
Orlando, FL
07.2022 - Current
- Optimized operational workflows to enhance interdepartmental efficiency.
- Spearheaded development and implementation of strategic initiatives to enhance patient care processes.
- Directed cross-functional teams to enhance service delivery and elevate patient satisfaction.
- Assessed performance data to pinpoint opportunities for operational improvements.
- Oversaw inventory management systems to ensure resource availability and reduce costs.
- Fostered a culture of continuous improvement through staff training and mentorship programs.
- Managed vendor relationships to enhance service quality and negotiate favorable terms.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Executive Assistant
Modern Foot and Ankle
Orlando, FL
07.2022 - Current
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
- Streamlined communication between departments, enhancing collaboration and information flow.
- Managed travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Handled confidential and sensitive information with discretion and tact.
- Assisted in project management tasks, supporting strategic initiatives through effective organization and tracking
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Trained new administrative staff on office procedures, fostering a knowledgeable team environment.
Director of Integrations
Modern Foot and Ankle
Orlando, FL
07.2022 - Current
- Oversaw clinical operations to enhance patient care quality and efficiency.
- Developed strategic initiatives to improve practice growth and patient satisfaction.
- Streamlined operational processes, reducing wait times and improving patient flow.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed financial performance through budget oversight and resource allocation.
Medical Office Manager
Center for Foot Surgery
Plantation, FL
09.2017 - 07.2022
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Managed medical billing procedures, ensuring accuracy in claims submission and follow-up.
- Coordinated staff training programs, improving team performance and service quality.
- Implemented electronic health record (EHR) systems, optimizing patient data management and accessibility.
- Oversaw inventory management of medical supplies, reducing costs through strategic vendor negotiations.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed close working relationships with front office and back office staff.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Implemented customer service training program for front desk staff, elevating patient service standards.
Sales Supervisor
Lauderdale Paper and Balloons
Hollywood, FL
01.2006 - 08.2017
- Supervised sales team to achieve monthly targets and enhance customer satisfaction.
- Developed training programs to improve staff performance and product knowledge.
- Analyzed sales data to identify trends and inform strategic decisions.
- Coordinated inventory management processes to ensure optimal stock levels.
- Fostered strong relationships with key clients to drive repeat business and loyalty.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
Education
High School Diploma -
Skills
- Team building and motivation
- Operations management
- Organizational development
- Production scheduling
- Resource allocation
- Staff management
- Customer service
- Time management
- Team leadership
- Verbal and written communication
Timeline
VP of Operations - Modern Foot and Ankle
07.2022 - Current
Executive Assistant - Modern Foot and Ankle
07.2022 - Current
Director of Integrations - Modern Foot and Ankle
07.2022 - Current
Medical Office Manager - Center for Foot Surgery
09.2017 - 07.2022
Sales Supervisor - Lauderdale Paper and Balloons
01.2006 - 08.2017
Flanagan High School - High School Diploma,