Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Online new learning courses, skin care, cooking, spending time with family,
Timeline
CustomerServiceRepresentative
Vanessa Goben

Vanessa Goben

Gulf Breeze,FL

Summary

Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. I currently work with ACCS sytems and Omni.Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IQOR
10.2021 - 12.2023
  • Handled customer inquiries, billing questions, payments and service requests
  • Documented, researched and resolved customer service issues
  • Anticipated needs and resolved problems to keep customers happy
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Provided customers with information to make educated decisions
  • Answered numerous inbound calls each day to handle various concerns, set appointments and close sales
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Currently has 8 months experience working with Verizon Acss system in phone activations, sales and porting department
  • Currently has experience working with Verizon Omni program for indirect store agents
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Updated records with all interactions and customers transactions.

Bartender/food server

Estrella Steak & Lobster
05.2010 - 01.2020
  • Balance financial transactions at the end of shift
  • Responsible for serving up to 40 customers simultaneously
  • Take and receive reservations
  • Place customer orders via restaurant computer system
  • Processed credit card transactions, gift cards and cash transactions
  • Entered orders into computer system to coordinate with kitchen staff
  • Kept food service and preparation areas clean and neat
  • Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors
  • Prepared hot, cold and mixed drinks for patrons, including chilling bottles of wine
  • Managed billing and payments with POS system and accurate order input.

Education

Pensacola State College
Pensacola, FL

GED -

Belle Chasse High School
Belle Chasse, LA
09.1988

Skills

Problem resolution

Accomplishments

Have recently 9/16/2024, completed a Google course in AI essentials. I am very proud of it and I'm definitely interested in further education in the AI field.

Certification

Google AI Essentials.

Online new learning courses, skin care, cooking, spending time with family,

Living and working in the French Quarter for so long You can bet that I picked up a lot of good tips and recipes for some really awesome Cajun dishes. I absolutely love on a good rainy day too sink into my DIY skin care regimen that I have been into since 2021. I absolutely love going to visit my family and showing out with a lot of this Cajun cooking that I love doing, cooking and eating with family is the best and so good for the soul.

Timeline

Customer Service Representative

IQOR
10.2021 - 12.2023

Bartender/food server

Estrella Steak & Lobster
05.2010 - 01.2020

Pensacola State College

GED -

Belle Chasse High School

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Vanessa Goben