Vanessa Godoy
Austin,TX
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess skills in staff training, coaching, development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth. Look forward to joining your team.
Overview
17
17
years of professional experience
Work History
Product Operations Specialist
Old Navy
Austin, Texas
03.2024 - 05.2025
- Managed a team of 5 to receive, process the freight by a units per hour system.
- personally moved over 100 boxes 2 times a week
- Place merchandise by planogram.
- Compare LY to current day to set daily goals.
- Manage payroll.
- Count 5 tills, order change and prepare deposits
- Mentor, train, coach 20 associates to adhere to company policies and regulations.
- Use a radio, zebra mobile and mobile printers
- Complete emails, tasks and online orders by deadlines.
- Managed a team of 4 to mark down and change promos.
- Use Microsoft Word, Excel and typed.
Assistant Store Manager
Rack Room Shoes
Austin, TX
09.2020 - 03.2024
- Compared ly to today's forecast to figure out daily goals
- Manage payroll.
- Responded to morning emails in timely manner.
- Counted tills, prepared deposits and went to bank daily.
- Receive, process and place shoes.
- Store with highest loyalty sign ups
- Excellent customer service.
- Researched availability of products to order for customers
- Trained staff to excel in their role
- Marked down merchandise.
- Managed back of house.
- Used big ladders to reorganize merchandise.
- Changed window marketing.
- Prevented theft.
- Used Microsoft Word and Excel.
Assistant Store Manager
Justice For Girls
Austin, TX
04.2013 - 08.2020
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Directed 4 teams to change the entire look of store 2 times a month.
- Responded to multiple emails and online orders.
- Researched product availability and ordered merchandise.
- Our store was number 1 ,2 and 3 in credit cards for 3 years.
- Managed a team of 5 to mark down store.
- Used microsoft, answered phones and typed.
Retail Keyholder
Compass Trading Company
Austin, TX
10.2012 - 03.2013
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Counted cash, made change, and went to bank daily.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Typed 40 wpm and ten key.
- Answered phones
Key Holder
Sally Beauty Supply
Austin, TX
04.2010 - 02.2011
- Assisted store manager
- Coordinated floor moves
- Received and priced all merchandise
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Operated cash register.
- Signed for incoming shipments in manager's absence.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Sales Associate
The Children’s Place
Austin, TX
04.2009 - 11.2009
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Suggested products and services to match customers' stated needs and preferences.
- unpacked, processed, distributed hundreds of merchandise a day.
- Typed 70 wpm and ten key.
- Answered phones
Office Clerk
Peak Performers
Austin, TX
08.2008 - 02.2009
- Supported office clerical functions using microft, excel, email, scanning and office machines.
- Made calls for past due bills.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Created, updated, and maintained detailed documents, charts, and spreadsheets to sort company information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- typed 70 wpm used ten key for payroll 270 kpm
Education
Administrative Assistant/ Word Processor 780 Hour Course
Southern Careers Institute Inc
Austin, TX06.1997
Skills
- Ten years experience in retail management
- Striving for my team to excel in their sales, loyalty and credit card sign ups
- Ten years Experience in resolving issues as a manager
- Trained over 100 employees
- Ten years understood difficult planograms and organized four teams of five to complete companies vision
Timeline
Product Operations Specialist
Old Navy
03.2024 - 05.2025
Assistant Store Manager
Rack Room Shoes
09.2020 - 03.2024
Assistant Store Manager
Justice For Girls
04.2013 - 08.2020
Retail Keyholder
Compass Trading Company
10.2012 - 03.2013
Key Holder
Sally Beauty Supply
04.2010 - 02.2011
Sales Associate
The Children’s Place
04.2009 - 11.2009
Office Clerk
Peak Performers
08.2008 - 02.2009
Administrative Assistant/ Word Processor 780 Hour Course
Southern Careers Institute Inc