Vanessa Gonzalez
Port Saint Lucie,US
Summary
Customer service professional with several years of experience excelling in teamwork, communication, and organization. Proficient in guest services, hospitality, and problem-solving, with additional skills in inventory management and cash handling. Passionate about delivering exceptional care and support, leveraging extensive experience to contribute positively in a new role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Victim's Advocate
The Phoenix House
Hobbs, NM
03.2024 - 09.2024
- Advocated for victims' rights, providing crucial emotional support and guidance through legal processes
- Facilitated access to resources, enhancing victims' recovery journey
- Streamlined resource allocation, significantly improving victims' access to support services
- Implemented efficient case management system for faster response times
- Fostered partnerships with law enforcement and social services, creating a robust support network
- Coordinated multi-agency responses to complex cases
Massage Therapist
Self Employed
01.2022 - 09.2024
- Provided therapeutic massage services, tailoring treatments to individual client needs
- Enhanced client well-being and satisfaction through personalized care
- Developed loyal client base through exceptional service
- Implemented effective pain management techniques, leading to improved client mobility and comfort
- Cultivated client relationships through personalized massage therapy, addressing individual needs and enhancing overall well-being
- Implemented targeted pain management techniques, significantly improving client mobility and comfort levels
- Partnered with clients to establish wellness goals, providing ongoing support and adjusting treatments for optimal long-term results
Intern
Muscle Therapy Center
New Mexico
12.2023 - 02.2024
- Internship in massage therapy
Night Auditor/Front Desk Agent
TownePlace Suites by Marriott
New Mexico
08.2022 - 02.2024
- Assist guests with reservations and inquiries via phone, live chat, email, and in-person interactions
- Ensure a clean and professional work environment, enhancing guest satisfaction
- Promote Marriott Bonvoy Loyalty Program, driving revenue growth and customer retention
- Analyze sales revenue, monthly metrics, and guest feedback to identify trends and improve performance
- Optimize night audit processes for financial accuracy and streamlined end-of-day operations
Night Auditor
Hampton Inn by Hilton
New Mexico
10.2019 - 01.2022
- Managed phone, chat, email, and in-person guest interactions, ensuring seamless reservations and inquiries
- Enhanced guest satisfaction through efficient check-ins/outs and prompt issue resolution
- Boosted revenue by promoting Hilton Honors sign-ups and optimizing product sales opportunities
- Analyzed sales metrics and guest feedback to identify trends and improve hotel performance
- Streamlined night audit processes, ensuring financial accuracy and operational efficiency
Intern
Oceans Massage Spa & School
Lubbock, TX
01.2021 - 07.2021
- Internship in massage therapy
Call Center Agent
Conduent
Texas
09.2018 - 09.2019
- Built and maintained effective relationships with peers and upper management
- Managed high-volume inbound calls, resolving billing complaints and maintaining customer satisfaction through empathetic listening and policy exceptions
Sales Support Representative
AT&T
New Mexico
03.2014 - 04.2018
- Optimized store operations through meticulous inventory management, financial reconciliation, and adherence to AT&T planograms, enhancing efficiency and accuracy
- Drove customer satisfaction by maintaining product knowledge, addressing inquiries promptly, and implementing effective merchandising strategies to boost sales
- Fostered a positive work environment through collaborative support of management, handling diverse responsibilities from customer service to administrative tasks
- Ensured financial integrity by managing cash drawers, executing bank deposits, product shipments, and conducting thorough monthly inventory counts of phones and SIM cards
- Contributed to store success by adapting to evolving sales promotions, security practices, and customer needs, consistently meeting product demand and building loyalty
- Elevated customer satisfaction through prompt inquiry resolution and effective merchandising strategies, consistently meeting product demand and fostering brand loyalty
Education
Trade school in massage therapy -
Muscle Therapy Center
New Mexico02.2024
Trade school in massage therapy -
Oceans Massage Spa & School
Lubbock, TX08.2021
Associate in science -
New Mexico Junior College
New Mexico05.2016
High school diploma -
Hobbs High School
Hobbs, NM05.2013
Skills
- Communication
- Active Listening
- Teamwork
- Organization
- Inventory
- Payment Processing
- Sales
- Marketing
- Billing
- Filing
- Cash Handling
- Hospitality
- Guest Services
- Creativity
- Problem Solving
- Multitasking
- Time Management
- Conflict Resolution
References
- Nicole Harrison, Melody_harrison@yahoo.com, 7728670082
- Jackie Martin, mtchobbs88240@gmail.com, 5753994241
- Gracie Franco, gracielaf@phhobbs.org, 4438087736
Hobbies and Interests
- Attending church
- Working out at the gym
- Health and wellness activities
- Arts & crafts
- Cooking
- Cleaning
- Interior designing
- Organizing
- Traveling
- Hiking
Certification
First Aid and CPR certified through American Heart Association
Languages
Spanish
Full Professional
Timeline
Victim's Advocate
The Phoenix House
03.2024 - 09.2024
Intern
Muscle Therapy Center
12.2023 - 02.2024
Night Auditor/Front Desk Agent
TownePlace Suites by Marriott
08.2022 - 02.2024
Massage Therapist
Self Employed
01.2022 - 09.2024
Intern
Oceans Massage Spa & School
01.2021 - 07.2021
Night Auditor
Hampton Inn by Hilton
10.2019 - 01.2022
Call Center Agent
Conduent
09.2018 - 09.2019
Sales Support Representative
AT&T
03.2014 - 04.2018
Trade school in massage therapy -
Muscle Therapy Center
Trade school in massage therapy -
Oceans Massage Spa & School
Associate in science -
New Mexico Junior College
High school diploma -
Hobbs High School