Vanessa Grajales
80 Shepherd Lane , Levittown,NY
Summary
Detail-oriented and adaptable professional with a strong background in security operations and customer service, seeking a logistics position to leverage skills in inventory management, operations coordination, and problem-solving within the logistics field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Security Representative
Lockheed Martin
04.2022 - Current
- Managing cryptographic key material, including generation, distribution, storage, and destruction
- Conducting inventory on TS and COMSEC material to ensure compliance with security standards and regulations
- Identifying and implementing operational security measures, continuously monitoring and assessing the effectiveness of OPSEC measures through audits and inspections
- Proficient in handling and processing classified documents according to established DD254'S, procedures and regulations
- Knowledgeable about document classification levels and associated security requirements
- Skilled in using document management systems and software to track and manage document access and distribution
- Strong attention to detail and accuracy in document handling and record-keeping
- Worked independently and collaboratively to resolve security issues
Assistant Facility Security Officer
Chipscan
12.2021 - 04.2022
- Assisted in managing physical security measures, such as alarms, cameras, locks, and perimeter controls, to protect the facility from unauthorized access
- Ensuring compliance with government regulations, such as the National Industrial Security Program Operating Manual (NISPOM) or other applicable security standards
Badge/Security Officer
Allied Universal Security Services (Contractor For Lockheed Martin)
02.2019 - 12.2021
- Create access control badges to include all programming as it relates to activation and deactivation
- Entered and verified fingerprints for security clearances.
- Responsible for the upkeep of all classified, non-classified spaces, briefs, and records
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting building, equipment, and access points; permitting entry
- Wrote detailed reports on security incidents
Customer Service Supervisor
Upper 90 (Soccer Post)
03.2017 - 02.2019
- Responded to customer inquiries via phone, email, and live chat, addressing questions, concerns, and requests promptly and effectively
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and explaining the best solution
- Led a team of 12 customer service representatives during peak season, providing training, and performance feedback to enhance team productivity and customer satisfaction
- Monitor the production line to ensure timely shipments, complete quality control on products
Education
Master of Science - Security Management
John Jay College of Criminal Justice
New York, NY06.2023
Bachelor of Science - Criminology
College of Old Westbury
Westbury, NY05.2019
Skills
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Experience in security operations and customer service
- Teamwork and Collaboration
- Adaptability
Certification
- Six Sigma Training, Present 2024
- COMSEC Training, Since 2022
- CDSE Courses, Since 2022
Additional Information
United States Navy Reserve (E-4) 08/2016-11/2022
Unit: Navy Military Sealift Command (MSC) Expeditionary Port Unit
NAVY Cargo Handling Battalion 8
Languages
Spanish
Timeline
Senior Security Representative
Lockheed Martin
04.2022 - Current
Assistant Facility Security Officer
Chipscan
12.2021 - 04.2022
Badge/Security Officer
Allied Universal Security Services (Contractor For Lockheed Martin)
02.2019 - 12.2021
Customer Service Supervisor
Upper 90 (Soccer Post)
03.2017 - 02.2019
Master of Science - Security Management
John Jay College of Criminal Justice
Bachelor of Science - Criminology
College of Old Westbury
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